GP Service Delivery Manager

S&P Global
Kuala Lumpur, Penang
Workplace: OnsiteFull timeFunction: Program & Project Management (PMO)Experience: 2-4 yearsSkills: ["Ownership mindset","Client communication","Critical thinking","Problem solving","Cross-functional collaboration"]

Serve as a client-facing Service Delivery Management Specialist for Private Capital GP Managed Data Services. Own day-to-day delivery by partnering with data operations, implementation, support, and product teams to handle onboarding, recurring deliverables, and client inquiries. Review and interpret complex financial/ownership data, investigate anomalies, and drive issue resolution to maintain strong data integrity and control standards while improving document workflows and operational consistency.

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FursaFursa
S&P Global
S&P Global
2 hours ago

GP Service Delivery Manager

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Last checked: 2 hours agoStatus: Live

Job Summary

Serve as a client-facing Service Delivery Management Specialist for Private Capital GP Managed Data Services. Own day-to-day delivery by partnering with data operations, implementation, support, and product teams to handle onboarding, recurring deliverables, and client inquiries. Review and interpret complex financial/ownership data, investigate anomalies, and drive issue resolution to maintain strong data integrity and control standards while improving document workflows and operational consistency.
Location: Kuala Lumpur, Penang
Workplace: Onsite
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Mid level

Key Responsibilities

  • •Act as a point of contact for GP clients, supporting day-to-day service delivery, onboarding discussions, recurring deliverables, and client inquiries.
  • •Review, validate, and interpret complex financial and ownership data across GP reporting workflows; investigate anomalies and maintain data integrity and control standards.
  • •Support client onboarding, including entity setup, data requirements, reporting expectations, documentation flow, and coordination with external fund managers.
  • •Handle service delivery issues by assessing problems, gathering context, communicating with stakeholders, and following through to resolution.
  • •Oversee document workflows from receipt to validation and drive small improvement initiatives to tighten data controls and improve daily delivery processes.

Pay and Benefits

Perks:Health Insurance

Key Requirements

  • •2-4 years of experience in client service, service delivery, data management, financial operations, or a SaaS delivery environment.
  • •Exposure to client accounts, issue management, or implementation support.
  • •A strong interest in finance and private markets, with willingness to learn how financial data flows and what key data points represent.
  • •Ownership mindset: follow through on ambiguous issues and keep stakeholders informed with accurate, practical outputs.
  • •Ability to communicate clearly and think critically to solve messy problems and coordinate across teams.
Experience:2-4 yearsSaaSFinancial servicesPrivate marketsCapital markets
Skills:Ownership mindsetClient communicationCritical thinkingProblem solvingCross-functional collaboration
Tech Stack:SaaSExcelFinancial statementsCap tables

Company Brief

S&P Global
Provides financial information, analytics, benchmarks, and credit ratings to markets and institutions worldwide, offering data, research, indices, and risk assessment tools across the financial services and commodities sectors.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 1917
WebsiteLinkedIn