Fifth Third Bancorp

3 days ago

Lead CSR / Teller - Stop 11 - Full Time

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Provide excellent customer service while handling the most complex CSR duties with independent judgment. Build and deepen customer relationships by listening to needs, following up on questions, and guiding customers to the right financial partners. Own risk-aware customer interactions by escalating concerns and following policies. Support daily financial center operations, perform cash counts and FCA requests, and assist with training newly hired Customer Service Representatives.

Location: Indianapolis

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Provide excellent customer service and refer customers to appropriate business partners for consultative conversations.
•Deepen customer relationships by listening to needs, asking questions, and guiding customers to where their financial needs can be met.
•Follow up on customer questions, resolve issues, and maintain responsive, timely communication.
•Collaborate with the Financial Center Manager to complete monthly cash counts and gather/report monthly FCA requests.
•Perform daily office responsibilities, maintain cash balancing records, correct outages, and assist in training newly hired Customer Service Representatives.

Key Requirements

•High school diploma/GED.
•Extensive cash handling experience.
•In-depth knowledge of retail policies and procedures to perform duties with minimal supervision.
•Ability to interact comfortably and confidently with the public and adhere to dress code guidelines.
•Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.

Experience:Banking

Education:High School

Skills:Customer focusConfidentialityEthical behaviorSound judgmentInitiative

Company Brief

Fifth Third Bancorp

Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cincinnati, United States

Founded: 1858

Glassdoor: 3.7

Website LinkedIn Glassdoor

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Fifth Third Bancorp

3 days ago

Lead CSR / Teller - Stop 11 - Full Time

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Indianapolis

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Provide excellent customer service and refer customers to appropriate business partners for consultative conversations.
•Deepen customer relationships by listening to needs, asking questions, and guiding customers to where their financial needs can be met.
•Follow up on customer questions, resolve issues, and maintain responsive, timely communication.
•Collaborate with the Financial Center Manager to complete monthly cash counts and gather/report monthly FCA requests.
•Perform daily office responsibilities, maintain cash balancing records, correct outages, and assist in training newly hired Customer Service Representatives.

Key Requirements

•High school diploma/GED.
•Extensive cash handling experience.
•In-depth knowledge of retail policies and procedures to perform duties with minimal supervision.
•Ability to interact comfortably and confidently with the public and adhere to dress code guidelines.
•Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.

Experience:Banking

Education:High School

Skills:Customer focusConfidentialityEthical behaviorSound judgmentInitiative

Company Brief

Fifth Third Bancorp

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cincinnati, United States

Founded: 1858

Glassdoor: 3.7

Website LinkedIn Glassdoor