Relationship Associate

Openlane
Richmond, British Columbia
Workplace: OnsiteFull timeCAD 24 - 27 hourlyFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Customer service","Integrity","Attention to detail","Accountability","Teamwork","Adaptability"]

Build and manage relationships with independent auto dealers to provide floorplanning financing and drive positive customer experiences. Use CRM tools and work queues to understand dealer needs, promote product solutions and campaigns, and lead focused performance discussions. Manage, service, and mitigate risk on customer accounts while maintaining existing relationships and identifying new growth opportunities. Travel frequently within your market to support current and prospective dealer partners and achieve branch goals.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Openlane
Openlane
2 days ago

Relationship Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Build and manage relationships with independent auto dealers to provide floorplanning financing and drive positive customer experiences. Use CRM tools and work queues to understand dealer needs, promote product solutions and campaigns, and lead focused performance discussions. Manage, service, and mitigate risk on customer accounts while maintaining existing relationships and identifying new growth opportunities. Travel frequently within your market to support current and prospective dealer partners and achieve branch goals.
Location: Richmond, British Columbia
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Develop an understanding of customer needs using CRM tools and work queues.
  • •Identify dealer needs to promote product solutions and campaigns.
  • •Manage accounts to enhance dealer growth through focused performance-related discussions.
  • •Manage, service, and mitigate risk on customer accounts.
  • •Manage existing accounts and drive new growth opportunities.
Travel: High travel

Pay and Benefits

Salary: CAD 24 - 27 hourly
Perks:Health InsuranceDentalVision401kRrspPaid LeaveSick TimeMaternity LeavePaternity Leave

Key Requirements

  • •Two years of experience in customer-facing, sales, or sales support roles.
  • •A valid driver's license with reliable transportation.
  • •Ability and desire to frequently travel 25-50% within your market.
  • •Ability to use and understand the technology required for your position (e.g., mobile applications and software).
  • •Ability to work independently and as part of a team while managing multiple tasks effectively.
Experience:2+ yearsAutomotiveFloorplanningAuto dealersCustomer-facingSales support
Skills:Customer serviceIntegrityAttention to detailAccountabilityTeamworkAdaptability
Licenses:Driver's license
Tech Stack:CRMMobile applicationsGoogle WorkspaceSalesforceTableau

Company Brief

Openlane
Operates an online wholesale vehicle auction and digital remarketing platform serving dealerships, fleet owners, and financial institutions to buy and sell used vehicles via live and online auction services.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Atlanta, United States
Founded: 1999
WebsiteLinkedIn