Dimension Data

1 week ago

BPO Supervisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Lead a team of outbound sales agents to achieve revenue targets and KPI delivery while maintaining strong client relationships. Drive daily, weekly, and monthly sales performance through coaching, side-by-side monitoring, and structured improvement plans. Oversee operational execution (dialer, lead management, process adherence), track and report metrics, forecast performance, and continuously implement sales strategies and best practices.

Location: United States, Canada

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Manager level

Key Responsibilities

•Lead, manage, and develop a team of outbound sales agents to deliver daily, weekly, and monthly sales targets and KPIs.
•Conduct performance reviews and provide structured coaching via side-by-side support and remote monitoring.
•Ensure operational execution and process adherence, including dialer usage and lead management.
•Track, report, and analyze team performance metrics, trends, and forecasts to implement corrective actions.
•Serve as a key point of contact for client communication and drive continuous improvement through sales strategy and best-practice adoption.

Pay and Benefits

Perks:Health InsuranceVisionDentalEmployee AssistanceRrspPaid TrainingDisability

Key Requirements

•5+ years of sales experience, with 2–3 years in a team leadership role.
•Strong leadership and ability to manage and develop outbound sales agents.
•Deep understanding of sales KPIs and forecasting.
•Excellent coaching, mentoring, and feedback skills to improve individual and team performance.
•Strong communication and stakeholder management, with analytical, data-driven decision-making.

Experience:5+ years

Skills:LeadershipCoachingCommunicationStakeholder managementData-driven decision-making

Company Brief

Dimension Data

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Dimension Data

1 week ago

BPO Supervisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Location: United States, Canada

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Manager level

Key Responsibilities

•Lead, manage, and develop a team of outbound sales agents to deliver daily, weekly, and monthly sales targets and KPIs.
•Conduct performance reviews and provide structured coaching via side-by-side support and remote monitoring.
•Ensure operational execution and process adherence, including dialer usage and lead management.
•Track, report, and analyze team performance metrics, trends, and forecasts to implement corrective actions.
•Serve as a key point of contact for client communication and drive continuous improvement through sales strategy and best-practice adoption.

Pay and Benefits

Perks:Health InsuranceVisionDentalEmployee AssistanceRrspPaid TrainingDisability

Key Requirements

•5+ years of sales experience, with 2–3 years in a team leadership role.
•Strong leadership and ability to manage and develop outbound sales agents.
•Deep understanding of sales KPIs and forecasting.
•Excellent coaching, mentoring, and feedback skills to improve individual and team performance.
•Strong communication and stakeholder management, with analytical, data-driven decision-making.

Experience:5+ years

Skills:LeadershipCoachingCommunicationStakeholder managementData-driven decision-making

Company Brief

Dimension Data

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn