Senior IT Voice Engineer

Kinder Morgan
Houston
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Technical leadership","Decision-making","Written communication","Verbal communication","Ownership"]

Lead enterprise voice engineering for an active migration from Cisco CUCM to Microsoft Teams Voice. Own voice architecture design (Direct Routing, Calling Plans, hybrid scenarios), configure and optimize Session Border Controllers, and troubleshoot complex call quality and signaling issues. Ensure network readiness for Teams Voice by supporting QoS, bandwidth, latency, and LAN/WAN voice traffic. Partner with vendors, carriers, and Microsoft/Cisco support to establish operational standards, monitoring, documentation, and continuous improvement.

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Kinder Morgan
Kinder Morgan
3 months ago

Senior IT Voice Engineer

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Last checked: 3 hours agoStatus: Live

Job Summary

Lead enterprise voice engineering for an active migration from Cisco CUCM to Microsoft Teams Voice. Own voice architecture design (Direct Routing, Calling Plans, hybrid scenarios), configure and optimize Session Border Controllers, and troubleshoot complex call quality and signaling issues. Ensure network readiness for Teams Voice by supporting QoS, bandwidth, latency, and LAN/WAN voice traffic. Partner with vendors, carriers, and Microsoft/Cisco support to establish operational standards, monitoring, documentation, and continuous improvement.
Location: Houston
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Support the migration from Cisco CUCM to Microsoft Teams Voice.
  • •Design voice architecture including Direct Routing, Calling Plans, and hybrid scenarios.
  • •Provide expert support for Microsoft Teams Voice and Cisco CUCM components (Unity Connection, CCX, gateways, SIP integrations) during transition.
  • •Configure, manage, and optimize Session Border Controllers (SBCs) and maintain dial plans, call routing, normalization rules, and number porting strategies.
  • •Ensure enterprise network readiness for Teams Voice by supporting QoS, bandwidth planning, latency optimization, and configuring/troubleshooting VLANs, QoS, routing, and switching.

Key Requirements

  • •Strong hands-on experience with Microsoft Teams Voice, preferably Direct Routing.
  • •Extensive experience supporting Cisco CUCM in large enterprise environments.
  • •Deep understanding of SIP, VoIP, RTP, TLS, and telephony signaling.
  • •Proven experience leading or architecting voice migration projects.
  • •Strong networking fundamentals (QoS, VLANs, routing, switching) with advanced troubleshooting across voice and network layers.
Education:High School
Skills:Technical leadershipDecision-makingWritten communicationVerbal communicationOwnership
Languages:En-us
Tech Stack:Cisco CUCMMicrosoft Teams VoiceDirect RoutingCalling PlansUnity ConnectionCCXSIPVoIPRTPTLSSession Border ControllersSBCsDial plansCall routingNumber portingQoSLAN/WANVLANsRoutingSwitching

Company Brief

Kinder Morgan
Operates one of North America's largest energy infrastructure networks, including natural gas, gasoline, crude oil, carbon dioxide, and terminal pipelines. The company stores, transports, and processes energy products across the United States and Canada.
Industry: Oil & Gas
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Houston, United States
Founded: 1997
Glassdoor
Glassdoor: 3.8
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