Part time and Full time Customer Success Manager WFH

Own customer relationships as the primary point of contact, guiding onboarding and ensuring successful implementation. Proactively monitor satisfaction, respond to inquiries via email/phone/video, and provide product knowledge and training. Resolve concerns with internal teams, track activity in CRM systems, and drive renewals, retention, and account growth. Measure customer success performance, gather feedback, and recommend improvements to products and internal processes.