CVD/CMP Customer Engineer IV - (C4)

Applied Materials
Austin
Workplace: OnsiteFull timeUSD 45 - 62.2Function: Field Service, Maintenance & Skilled TradesSkills: ["Troubleshooting","Maintenance","Customer satisfaction","Escalation management","Safety compliance"]

Serve as the direct customer liaison to install, maintain, and upgrade semiconductor and display equipment. Perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems, using digital analytics, documentation, and test equipment to troubleshoot issues. Coordinate with customers and communicate with engineers during escalations to drive uptime, resolve fab problems, and execute corrective action plans while ensuring safety and IP compliance.

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Applied Materials
Applied Materials
6 days ago

CVD/CMP Customer Engineer IV - (C4)

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Last checked: 8 hours agoStatus: Live

Job Summary

Serve as the direct customer liaison to install, maintain, and upgrade semiconductor and display equipment. Perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems, using digital analytics, documentation, and test equipment to troubleshoot issues. Coordinate with customers and communicate with engineers during escalations to drive uptime, resolve fab problems, and execute corrective action plans while ensuring safety and IP compliance.
Location: Austin
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Install, maintain, and upgrade customer equipment while serving as the direct customer liaison.
  • •Perform preventative and corrective maintenance across multiple system types (electrical, vacuum, mechanical, plasma, hydraulic, and gas systems).
  • •Respond to fab issues by communicating with engineers in other locations and participating in escalation conference calls.
  • •Complete quality repairs, verify operational quality, follow checklists/procedures, and ensure correct revisions of procedures and schematics.
  • •Assume responsibility for full customer satisfaction, solicit customer feedback, and develop and execute corrective action plans.
Travel: Low travel

Pay and Benefits

Salary: USD 45 - 62.2
Perks:Relocation

Key Requirements

  • •Proficient on the primary toolset and able to acquire additional systems and applications.
  • •Perform startup activities through Tier II with limited support and complete qualifications with minimal assistance.
  • •Execute quality repairs and perform preventative and corrective maintenance on systems including electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
  • •Use diagnostic techniques, documentation, and test equipment (with assistance from senior engineers) to troubleshoot and resolve technical issues.
  • •Develop and execute corrective action plans, communicate findings, and escalate as appropriate to ensure full customer satisfaction.
Skills:TroubleshootingMaintenanceCustomer satisfactionEscalation managementSafety compliance
Tech Stack:Ethernet

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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