IT Field Service Technician

DP World
United Kingdom
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesSkills: ["End-user support","Troubleshooting","Documentation","Training","Stakeholder management"]

Provide first-line IT support for all on-site hardware at DP World’s Minworth facility, supporting both DP World and customer equipment. Handle desktop application support (installation, configuration, end-user assistance), manage daily IT tickets, and maintain accurate asset records in the CMDB. Support production system data for operational tools (BI dashboards and local systems), create user documentation, deliver IT training, and contribute to UAT and root-cause analysis.

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FursaFursa
DP World
DP World
22 hours ago

IT Field Service Technician

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Provide first-line IT support for all on-site hardware at DP World’s Minworth facility, supporting both DP World and customer equipment. Handle desktop application support (installation, configuration, end-user assistance), manage daily IT tickets, and maintain accurate asset records in the CMDB. Support production system data for operational tools (BI dashboards and local systems), create user documentation, deliver IT training, and contribute to UAT and root-cause analysis.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades

Key Responsibilities

  • •Provide first-line support for all IT hardware across the site for both DP World and customer equipment, liaising with third-party support groups when required.
  • •Deliver general desktop application support, including installation, configuration, and end-user assistance for service requests.
  • •Configure, maintain, and manage production system data supporting operational systems such as business intelligence tools, dashboards, and local bespoke systems.
  • •Manage and execute IT support tickets daily (internally and externally where applicable) and maintain accurate records of on-site assets, including updates to site records and the centralised CMDB.
  • •Create and maintain user documentation (knowledge base articles, user guides, single-point lessons, and production documentation) and develop/deliver IT training to address knowledge gaps; participate in UAT and support root-cause analysis for production issues.

Key Requirements

  • •A solid understanding of IT fundamentals, gained through college-level study or relevant professional experience.
  • •Strong knowledge of common desktop applications (e.g., Microsoft Office) and operating systems.
  • •Experience supporting hardware such as desktops, laptops, and peripherals, including troubleshooting, driver installation, and break/fix tasks.
  • •Good knowledge of desktop operating systems (Windows 7, Windows 10, Windows 11) with exposure to basic enterprise administration activities.
  • •Experience supporting ERP, MRP, or WMS systems is advantageous.
Skills:End-user supportTroubleshootingDocumentationTrainingStakeholder management
Tech Stack:Microsoft OfficeWindows 7Windows 10Windows 11CMDBBI dashboardsUATERPMRPWMSDesktop applicationsProduction system data

Company Brief

DP World
Global ports, terminals and logistics provider offering end-to-end supply‑chain, maritime services, freezones and technology-driven trade solutions across ports, inland terminals, logistics parks and digital platforms.
Industry: Ports & Port Operators
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Decacorn (USD 10B+)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 2005
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