ServiceNow Developer

GovCIO
San Antonio
Workplace: OnsiteFull timeUSD 100,000 - 130,000 annuallyFunction: Software EngineeringExperience: 6-9 yearsSkills: ["Problem-solving","Communication","Interpersonal skills","Organizational skills","Team collaboration"]

Configure and develop ServiceNow for an ITSM-focused Deployable Communications Team, applying Service Management best practices and recommending improvements to the Program Manager. Build reusable, scalable solutions across ServiceNow modules and integrations, identify gaps versus out-of-box capability, and support user requirements and agile stories. Create dashboards, documentation, and workbooks to drive metrics reporting and continuous process improvement, working closely with customers and system administrators under TS/SCI clearance requirements.

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FursaFursa
GovCIO
GovCIO
1 day ago

ServiceNow Developer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Configure and develop ServiceNow for an ITSM-focused Deployable Communications Team, applying Service Management best practices and recommending improvements to the Program Manager. Build reusable, scalable solutions across ServiceNow modules and integrations, identify gaps versus out-of-box capability, and support user requirements and agile stories. Create dashboards, documentation, and workbooks to drive metrics reporting and continuous process improvement, working closely with customers and system administrators under TS/SCI clearance requirements.
Location: San Antonio
Workplace: Onsite
Employment Type: Full time
Job Function: Software Engineering
Seniority: Mid level

Key Responsibilities

  • •Recommend ITSM best practices for ServiceNow implementation to the Program Manager.
  • •Configure ServiceNow out-of-box functionality to meet Service Management and Operations Management requirements and identify gaps versus the baseline.
  • •Collaborate cross-functionally to elicit user requirements and stories and build ServiceNow ITSM module configuration and integrations.
  • •Develop and maintain dashboards, design workbooks, and process documentation, including ServiceNow Agile stories.
  • •Apply process definition and improvement methodologies to analyze and improve business processes, increasing efficiency and customer satisfaction.

Pay and Benefits

Salary: USD 100,000 - 130,000 annually

Key Requirements

  • •6 - 9 years (or commensurate experience) and a strong understanding of ITSM processes.
  • •Active TS/SCI clearance required.
  • •Experience working with CMDB and integration technologies, including JavaScript development.
  • •Enhance user experience with Service Portal and UI Builder, plus ServiceNow module management and modification.
  • •Recommended to have a current ServiceNow Certified Application Developer certification or equivalent experience; troubleshooting ITSM functionality is preferred.
Experience:6-9 yearsDoDServiceNowITSM
Skills:Problem-solvingCommunicationInterpersonal skillsOrganizational skillsTeam collaboration
Certifications:ServiceNow Certified Application DeveloperDoD 8570.01-M IAT Level II
Tech Stack:ServiceNowITSMCMDBJavaScriptService PortalUI BuilderDashboardsAgile storiesNIPRSIPRJWICSDoD deployed communicationsHardware Asset ManagementSoftware Asset ManagementEnterprise Asset ManagementDoD 8570.01-MSec+CESSCPCNDCCNA Security

Eligibility

Security Clearance:Active TS/SCI

Company Brief

GovCIO
Provides IT modernization, cloud, cybersecurity, data analytics, and managed services to U.S. federal civilian and defense agencies, delivering technology solutions and mission support to improve government operations and security.
Industry: Professional Services
Growth: Established Company
Headquarters: Herndon, United States
WebsiteLinkedIn