Alaan

2 months ago

Customer Experience Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Join a fintech startup as the primary contact for customers, guiding them through product usage, resolving issues, and collaborating with product and engineering to improve experiences. You’ll own end-to-end customer inquiries, build trust, and help shape how the product serves users across the Middle East.

Location: Jordan

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Build relationships with users and serve as the first point of contact via WhatsApp, Email, and Phone
•Understand customer needs and propose solutions to meet their unique business requirements
•Proactively follow up on customer issues and ensure timely resolution
•Develop a deep understanding of product and expense processes to suggest improvements
•Collaborate cross-functionally with Design and Engineering teams to enhance product and customer experience

Pay and Benefits

Equity and Bonus:Equity

Perks:EquityTravel AllowanceGym MembershipRemote WorkOffsite Events

Key Requirements

•3+ years of experience in similar roles at prominent startups
•Background in Fintech or B2B SaaS is a plus
•Strong written and spoken communication skills in Arabic and English
•Ability to own problems end-to-end with strong organizational skills
•Trustworthy, proactive, and able to work independently and in a team

Experience:3+ yearsFintechSaaSCustomer experience

Skills:CommunicationOrganizationProblem-solvingOwnershipTeamwork

Languages:ArabicEnglish

Company Brief

Alaan

Provides corporate charge cards, expense management, and banking infrastructure for businesses in the Middle East, enabling streamlined spend controls, virtual cards, and financial automation for startups and enterprises.

Industry: Fintech Infrastructure

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Series A

Headquarters: Dubai, United Arab Emirates

Founded: 2019

Website LinkedIn

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Alaan

2 months ago

Customer Experience Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: Jordan

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Build relationships with users and serve as the first point of contact via WhatsApp, Email, and Phone
•Understand customer needs and propose solutions to meet their unique business requirements
•Proactively follow up on customer issues and ensure timely resolution
•Develop a deep understanding of product and expense processes to suggest improvements
•Collaborate cross-functionally with Design and Engineering teams to enhance product and customer experience

Pay and Benefits

Equity and Bonus:Equity

Perks:EquityTravel AllowanceGym MembershipRemote WorkOffsite Events

Key Requirements

•3+ years of experience in similar roles at prominent startups
•Background in Fintech or B2B SaaS is a plus
•Strong written and spoken communication skills in Arabic and English
•Ability to own problems end-to-end with strong organizational skills
•Trustworthy, proactive, and able to work independently and in a team

Experience:3+ yearsFintechSaaSCustomer experience

Skills:CommunicationOrganizationProblem-solvingOwnershipTeamwork

Languages:ArabicEnglish

Company Brief

Alaan

Industry: Fintech Infrastructure

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Series A

Headquarters: Dubai, United Arab Emirates

Founded: 2019

Website LinkedIn