Contact Centre Representative II

HSBC
Guangzhou
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service","Communication","Teamwork","Problem solving"]

Handle customer inquiries for credit cards, general banking services, personal online wealth management, and payments via phone, email, and real-time communications. Identify customer needs and recommend suitable products and services to achieve expected outcomes. Provide guidance and propose reasonable solutions to resolve issues and deliver high-quality customer service. Work as part of a team and support customers to ensure satisfaction.

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FursaFursa
HSBC
HSBC
2 days ago

Contact Centre Representative II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Handle customer inquiries for credit cards, general banking services, personal online wealth management, and payments via phone, email, and real-time communications. Identify customer needs and recommend suitable products and services to achieve expected outcomes. Provide guidance and propose reasonable solutions to resolve issues and deliver high-quality customer service. Work as part of a team and support customers to ensure satisfaction.
Location: Guangzhou
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Answer customer inquiries on credit cards, general banking services, personal online wealth management, and payments via phone, email, and real-time communication tools.
  • •Discover customer needs and recommend suitable products and services to achieve expected results.
  • •Propose reasonable solutions based on circumstances to solve customer issues.
  • •Deliver high-quality service to ensure customer satisfaction.
  • •Provide customer support as part of a team in a contact centre environment.

Key Requirements

  • •Strong customer service mindset and willingness to work in customer service roles.
  • •Fluent Cantonese with clear thinking, strong communication, and excellent language expression.
  • •Good teamwork spirit.
  • •Basic English communication and reading/writing ability.
  • •Be able to accept shift work (prioritizing those who can).
Skills:Customer serviceCommunicationTeamworkProblem solving
Languages:CantoneseEnglish

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn