Contact Centre Operator-Talent Pool (Abu Dhabi, AE, S71232)

Serco
Abu Dhabi
Workplace: OnsiteFull timeFunction: People, HR & TalentExperience: 2+ yearsEducation: bachelorsSkills: ["Communication","Customer service","Multilingual","Data entry","Teamwork"]

The role involves handling inbound calls, emails and switchboard requests for a large airport contract, monitoring daily building operations and CAFM fault recordings, and delivering world-class customer service. You will respond to helpdesk requests, prioritise issues, and liaise with site management to ensure timely repair and maintenance while meeting KPIs in a collaborative, multi-disciplinary team around Abu Dhabi airport.

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Serco
Serco
5 months ago

Contact Centre Operator-Talent Pool (Abu Dhabi, AE, S71232)

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Closed

Job Summary

The role involves handling inbound calls, emails and switchboard requests for a large airport contract, monitoring daily building operations and CAFM fault recordings, and delivering world-class customer service. You will respond to helpdesk requests, prioritise issues, and liaise with site management to ensure timely repair and maintenance while meeting KPIs in a collaborative, multi-disciplinary team around Abu Dhabi airport.
Location: Abu Dhabi
Workplace: Onsite
Employment Type: Full time
Job Function: People, HR & Talent

Key Responsibilities

  • •Attend to calls and requests directed through the switchboard, radio system and/or email (24 hours / 7 days per week) relating to the properties.
  • •Answer calls within the agreed KPI (Key Performance Indicator).
  • •Fast and efficient handling of queries with clients.
  • •Prioritize calls in accordance with procedure.
  • •Communicate with site management and staff relating to calls/emails received.

Key Requirements

  • •Minimum two years’ experience in an office environment with keyboard skills.
  • •Excellent phone manner and customer handling skills.
  • •Excellent email handling skills and data entry.
  • •Arabic and English spoken and written is essential.
  • •Ideally experience with CAFM system and understanding of QA procedures; degree preferred in business administration or related discipline
Experience:2+ yearsAirportsFacilities managementCustomer service
Education:Bachelor's
Skills:CommunicationCustomer serviceMultilingualData entryTeamwork
Languages:ArabicEnglish
Tech Stack:CAFMSwitchboardEmailData entry

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn