Serco

3 months ago

Contact Centre Operator-Talent Pool (Abu Dhabi, AE, S71232)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

The role involves handling inbound calls, emails and switchboard requests for a large airport contract, monitoring daily building operations and CAFM fault recordings, and delivering world-class customer service. You will respond to helpdesk requests, prioritise issues, and liaise with site management to ensure timely repair and maintenance while meeting KPIs in a collaborative, multi-disciplinary team around Abu Dhabi airport.

Location: Abu Dhabi

Workplace: Onsite

Employment Type: Full time

Job Function: People, HR & Talent

Key Responsibilities

•Attend to calls and requests directed through the switchboard, radio system and/or email (24 hours / 7 days per week) relating to the properties.
•Answer calls within the agreed KPI (Key Performance Indicator).
•Fast and efficient handling of queries with clients.
•Prioritize calls in accordance with procedure.
•Communicate with site management and staff relating to calls/emails received.

Key Requirements

•Minimum two years’ experience in an office environment with keyboard skills.
•Excellent phone manner and customer handling skills.
•Excellent email handling skills and data entry.
•Arabic and English spoken and written is essential.
•Ideally experience with CAFM system and understanding of QA procedures; degree preferred in business administration or related discipline

Experience:2+ yearsAirportsFacilities managementCustomer service

Education:Bachelor's

Skills:CommunicationCustomer serviceMultilingualData entryTeamwork

Languages:ArabicEnglish

Tech Stack:CAFMSwitchboardEmailData entry

Company Brief

Serco

Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Hook, United Kingdom

Founded: 1929

Website LinkedIn

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Serco

3 months ago

Contact Centre Operator-Talent Pool (Abu Dhabi, AE, S71232)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Location: Abu Dhabi

Workplace: Onsite

Employment Type: Full time

Job Function: People, HR & Talent

Key Responsibilities

•Attend to calls and requests directed through the switchboard, radio system and/or email (24 hours / 7 days per week) relating to the properties.
•Answer calls within the agreed KPI (Key Performance Indicator).
•Fast and efficient handling of queries with clients.
•Prioritize calls in accordance with procedure.
•Communicate with site management and staff relating to calls/emails received.

Key Requirements

•Minimum two years’ experience in an office environment with keyboard skills.
•Excellent phone manner and customer handling skills.
•Excellent email handling skills and data entry.
•Arabic and English spoken and written is essential.
•Ideally experience with CAFM system and understanding of QA procedures; degree preferred in business administration or related discipline

Experience:2+ yearsAirportsFacilities managementCustomer service

Education:Bachelor's

Skills:CommunicationCustomer serviceMultilingualData entryTeamwork

Languages:ArabicEnglish

Tech Stack:CAFMSwitchboardEmailData entry

Company Brief

Serco

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Hook, United Kingdom

Founded: 1929

Website LinkedIn