IT Service Desk Support Engineer

Zopa Bank
London
Workplace: HybridFull timeGBP 30,000 - 40,000 annuallyFunction: Customer Support (Service Desk)Skills: ["Customer-first communication","Troubleshooting","Prioritisation","Communication","Process improvement"]

Deliver friendly, efficient IT support as part of the IT Service Operations team, with strong in-person presence in London plus remote support. Own and resolve tickets, troubleshoot Windows, macOS, mobile and meeting-room AV, and support onboarding by configuring equipment. Use tools like Microsoft 365, Intune, Okta, Jamf, Zoom, Jira/Confluence and ITIL-aligned processes while collaborating with IT, InfoSec, and engineering teams to improve service delivery and tooling.

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FursaFursa
Zopa Bank
Zopa Bank
1 month ago

IT Service Desk Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Deliver friendly, efficient IT support as part of the IT Service Operations team, with strong in-person presence in London plus remote support. Own and resolve tickets, troubleshoot Windows, macOS, mobile and meeting-room AV, and support onboarding by configuring equipment. Use tools like Microsoft 365, Intune, Okta, Jamf, Zoom, Jira/Confluence and ITIL-aligned processes while collaborating with IT, InfoSec, and engineering teams to improve service delivery and tooling.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Deliver brilliant, friendly, and efficient IT support across in-office and remote support channels, ensuring SLAs are met.
  • •Own tickets end-to-end while troubleshooting and resolving issues across Windows, macOS, and mobile devices.
  • •Support workplace technology including Mac/Windows devices, AV systems, Office 365, and endpoint management tools.
  • •Carry out proactive meeting room AV/workspace technology checks and manage local IT stock.
  • •Provide a first-class onboarding experience by configuring equipment and supporting new joiners from day one.

Pay and Benefits

Salary: GBP 30,000 - 40,000 annually
Schedule:4-Day Week

Key Requirements

  • •Experience providing IT support in a corporate or service desk environment.
  • •Confidence supporting both Windows and Mac users.
  • •Familiarity with Microsoft 365 and endpoint/identity management tools (e.g., Intune, Okta, Jamf).
  • •Understanding of ITIL-aligned practices (Incident, Change, Problem) and tools such as Jira, ServiceNow, or Halo.
  • •ITIL Foundation certification.
Skills:Customer-first communicationTroubleshootingPrioritisationCommunicationProcess improvement
Certifications:ITIL Foundation
Tech Stack:WindowsMacOSMobile devicesMicrosoft 365Office 365IntuneOktaZoomJamfJiraConfluenceServiceNowHaloTaniumNeatCiscoAV systems

Company Brief

Zopa Bank
Zopa is a UK-based digital bank and fintech offering savings, personal loans, and credit products. Founded as a peer-to-peer lender, it now operates a regulated retail bank focused on straightforward consumer financial services and competitive rates.
Industry: Retail Banking
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: London, United Kingdom
Founded: 2005
WebsiteLinkedIn