Customer Experience Agent

Whatnot
Phoenix, Arizona
Workplace: RemoteFull timeUSD 24.04 - 28.85 hourlyFunction: Customer Success & Account ManagementExperience: 2+ yearsEducation: bachelorsSkills: ["Customer-first","Proactive problem-solving","Process improvement","Customer empathy","Comfort with ambiguity"]

Help drive a positive customer experience by resolving buyer and seller issues across payments, orders, and shipments. You’ll act with a customer-first mindset, become an expert in Whatnot’s products and internal systems, and partner with other teams to troubleshoot and resolve open questions. You’ll also look for ways to eliminate repeat contacts and improve overall customer experience while maintaining high-quality, timely support.

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FursaFursa
Whatnot
Whatnot
10 months ago

Customer Experience Agent

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Last checked: 1 hour agoStatus: Live

Job Summary

Help drive a positive customer experience by resolving buyer and seller issues across payments, orders, and shipments. You’ll act with a customer-first mindset, become an expert in Whatnot’s products and internal systems, and partner with other teams to troubleshoot and resolve open questions. You’ll also look for ways to eliminate repeat contacts and improve overall customer experience while maintaining high-quality, timely support.
Location: Phoenix, Arizona
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Interact with buyers and sellers with a customer-first attitude to ensure a positive experience.
  • •Resolve customer issues related to payments, orders, shipments, and general questions in a high-quality, timely manner.
  • •Become an expert in Whatnot’s product, processes, and systems to drive positive outcomes for users.
  • •Work with other departments to troubleshoot, research, and resolve open questions.
  • •Identify opportunities to eliminate repeat contacts and improve overall customer experience.

Pay and Benefits

Salary: USD 24.04 - 28.85 hourly
Perks:Health InsuranceRemote Work401kPension

Key Requirements

  • •Weekend availability required.
  • •2+ years of support experience handling email and/or chat services.
  • •Understand eCommerce and marketplace operations.
  • •Experience with customer-facing systems such as Zendesk, Kustomer, or Intercom.
  • •Proactive problem-solver with a process-improvement mindset and strong customer-first service mentality.
Experience:2+ yearsE-commerceMarketplaces
Education:Bachelor's
Skills:Customer-firstProactive problem-solvingProcess improvementCustomer empathyComfort with ambiguity
Tech Stack:ZendeskKustomerIntercomEmailChat

Company Brief

Whatnot
Whatnot is a live-stream shopping marketplace connecting sellers and collectors for trading cards, toys, and collectibles. The platform hosts live auctions and interactive streams, enabling creators and small businesses to sell directly to engaged communities.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: United States
Founded: 2019
WebsiteLinkedIn