Patient Care Coordinator-Penfield, NY (Penfield (NY), United States)

Sonova
United States
Workplace: OnsiteFull timeUSD 20 - 23 hourlyFunction: Executive & General ManagementExperience: 2+ yearsEducation: high_schoolSkills: ["Professional communication","Relationship building","Customer service","Organization","Data accuracy"]

Support patients and the clinic by coordinating scheduling, benefit checks, and insurance authorizations. Greet patients, manage intake forms and patient records, confirm appointments, and provide first-level support including answering questions and processing payments. Assist with repairs under a licensed professional, handle orders and deposits, maintain equipment and inventory, and support community outreach logistics. Collaborate closely with clinical staff to ensure a smooth patient experience.

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FursaFursa
Sonova
Sonova
2 days ago

Patient Care Coordinator-Penfield, NY (Penfield (NY), United States)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Support patients and the clinic by coordinating scheduling, benefit checks, and insurance authorizations. Greet patients, manage intake forms and patient records, confirm appointments, and provide first-level support including answering questions and processing payments. Assist with repairs under a licensed professional, handle orders and deposits, maintain equipment and inventory, and support community outreach logistics. Collaborate closely with clinical staff to ensure a smooth patient experience.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Mid level

Key Responsibilities

  • •Work with clinical staff to support quality patient care and service by scheduling appointments and coordinating patient needs.
  • •Verify insurance benefits and complete benefit checks/authorization details for patients.
  • •Greet patients, answer first-level questions, check patients in/out, and collect and process payments.
  • •Collect intake forms and maintain patient files/notes; process patient orders and equipment pickup verification in the system.
  • •Maintain equipment, process repairs under supervision, manage inventory and supply orders, and prepare daily bank deposits/reports to finance.

Pay and Benefits

Salary: USD 20 - 23 hourly
Perks:401kHealth InsuranceDentalVisionFree HearingPaid LeaveIdentity Protection

Key Requirements

  • •High school diploma or equivalent (associates degree preferred).
  • •Previous customer service experience is required.
  • •2+ years in a health care environment is preferred.
  • •Strong professional verbal and written communication with relationship-building skills with patients and clinical staff.
  • •Knowledge of HIPAA regulations and experience with Microsoft Office/Outlook (EMR/EHR experience is a plus).
Experience:2+ yearsHealthcare
Education:High School
Skills:Professional communicationRelationship buildingCustomer serviceOrganizationData accuracy
Tech Stack:Microsoft OfficeOutlookHIPAAEMR/EHRHireVue

Company Brief

Sonova
Designs, manufactures, and distributes hearing care solutions including hearing aids, cochlear implant accessories, and wireless communication devices, serving audiologists and consumers worldwide through clinics, retail networks, and distribution partners.
Industry: Medical Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stäfa, Switzerland
Founded: 1947
Website