Kempinski

1 week ago

Assistant Manager, Loyalty Operations & Customer Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Own the end-to-end administration and continuous development of the KEMPINSKI DISCOVERY loyalty programme, ensuring hotels deliver an exceptional member and guest experience. Provide daily support for loyalty queries, manage feedback and complex enquiries, and oversee loyalty data quality and system behavior. Drive improvements to member journeys, content quality across ghadiscovery.com and my.gha.com, and produce performance reports, billing reviews, training, and rollouts.

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Administer, execute, evaluate, and continuously develop the KEMPINSKI DISCOVERY loyalty programme to improve retention, guest experience, and revenue through operational excellence and customer support.
•Provide daily support for hotels’ loyalty queries and member requests, handle feedback/requests/complaints, and ensure complex loyalty enquiries are resolved efficiently.
•Oversee guest profile databases and maintain loyalty data quality and system behavior in cooperation with the HIS team.
•Manage loyalty programme and related content quality across ghadiscovery.com, CMS approvals, and global user/application administration on my.gha.com.
•Create and distribute hotel performance reports, support KPI evaluation, conduct loyalty-related billing reviews, and deliver onboardings and training workshops to hotels and internal teams.

Key Requirements

•Bachelor degree or similar level, with hotel management preferred.
•Minimum 5 years of operational hospitality experience (Front Office/Reservations).
•Fluent English required; proficiency in a second language is an advantage.
•Excellent keyboard skills and strong Microsoft Office knowledge (Word, Excel, PowerPoint).
•Working knowledge of Opera Cloud and Opera V5, plus knowledge of Daylight PMS and CMS tools.

Experience:5+ yearsHospitalityHotel operations

Education:Bachelor's

Languages:English

Tech Stack:Microsoft OfficeWordExcelPowerPointOpera CloudOpera V5Daylight PMSCMS toolsGhadiscovery.comMy.gha.comE! Training

Company Brief

Kempinski

Kempinski is a luxury hotel management company operating five-star hotels, residences and restaurants worldwide. The group provides high-end hospitality services, managing properties and bespoke guest experiences across major cities and resort destinations.

Industry: Hotels & Resorts

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Munich, Germany

Founded: 1862

Glassdoor: 4.0

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Kempinski

1 week ago

Assistant Manager, Loyalty Operations & Customer Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Administer, execute, evaluate, and continuously develop the KEMPINSKI DISCOVERY loyalty programme to improve retention, guest experience, and revenue through operational excellence and customer support.
•Provide daily support for hotels’ loyalty queries and member requests, handle feedback/requests/complaints, and ensure complex loyalty enquiries are resolved efficiently.
•Oversee guest profile databases and maintain loyalty data quality and system behavior in cooperation with the HIS team.
•Manage loyalty programme and related content quality across ghadiscovery.com, CMS approvals, and global user/application administration on my.gha.com.
•Create and distribute hotel performance reports, support KPI evaluation, conduct loyalty-related billing reviews, and deliver onboardings and training workshops to hotels and internal teams.

Key Requirements

•Bachelor degree or similar level, with hotel management preferred.
•Minimum 5 years of operational hospitality experience (Front Office/Reservations).
•Fluent English required; proficiency in a second language is an advantage.
•Excellent keyboard skills and strong Microsoft Office knowledge (Word, Excel, PowerPoint).
•Working knowledge of Opera Cloud and Opera V5, plus knowledge of Daylight PMS and CMS tools.

Experience:5+ yearsHospitalityHotel operations

Education:Bachelor's

Languages:English

Tech Stack:Microsoft OfficeWordExcelPowerPointOpera CloudOpera V5Daylight PMSCMS toolsGhadiscovery.comMy.gha.comE! Training

Company Brief

Kempinski

Industry: Hotels & Resorts

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Munich, Germany

Founded: 1862

Glassdoor: 4.0

Website LinkedIn Glassdoor