General Banking Manager - Hang Seng Bank (HK) (Mongkok, Kowloon, HK)

HSBC
Hong Kong
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditExperience: 1+ yearsSkills: ["Customer service","Sales orientation","Self-motivation","Communication","Customer centricity","Risk awareness","Adaptability","Situational awareness"]

Join Hang Seng’s Retail Distribution team and complete a structured training to build broad retail banking product knowledge, with a path toward becoming a Relationship Manager. You’ll deliver quality service to customers in the branch network, identify needs and recommend suitable banking solutions, support promotional campaigns, and maintain awareness of operational risks while adhering to policies and guidelines.

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FursaFursa
HSBC
HSBC
1 day ago

General Banking Manager - Hang Seng Bank (HK) (Mongkok, Kowloon, HK)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Join Hang Seng’s Retail Distribution team and complete a structured training to build broad retail banking product knowledge, with a path toward becoming a Relationship Manager. You’ll deliver quality service to customers in the branch network, identify needs and recommend suitable banking solutions, support promotional campaigns, and maintain awareness of operational risks while adhering to policies and guidelines.
Location: Hong Kong
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit

Key Responsibilities

  • •Provide quality customer service to retail customers in the branch network.
  • •Proactively identify customer needs and offer appropriate banking services and solutions.
  • •Participate in promotional campaigns to acquire new business and strengthen customer loyalty.
  • •Maintain awareness of operational risks and adhere to relevant policies and guidelines.
  • •Complete structured training to develop retail banking product knowledge and progress toward Relationship Manager development.

Pay and Benefits

Perks:Health InsuranceRetirement SchemeShare PurchaseAnnual Leave

Key Requirements

  • •University degree/Associate degree holders, or HKCEE/HKDSE holders with at least 1 year of work experience (preferably in a financial institution).
  • •Fresh graduates are welcome for entry-level roles.
  • •Strong service and sales orientation with self-motivation and good communication skills.
  • •Proficiency in English and Chinese (Putonghua an advantage).
  • •Strong customer-centric mindset and ability to manage complex customer interactions; professional qualifications in insurance/investment are an advantage.
Experience:1+ yearsRetail bankingFinancial servicesBankingCustomer serviceRelationship management
Skills:Customer serviceSales orientationSelf-motivationCommunicationCustomer centricityRisk awarenessAdaptabilitySituational awareness
Certifications:Enhanced Competency Framework (ECF)Certified Banker (CB)
Languages:EnglishChinesePutonghua

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn