Dimension Data

2 weeks ago

Service Desk Analyst (French Speaking)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Provide remote technical support as an L1 Service Delivery Client Engineering engineer, acting as the first point of contact for end-users. Diagnose and resolve networking, collaboration, and end-user computing incidents and service requests using remote access and ticketing tools. Manage incidents through resolution, document actions, escalate complex cases to level 2 teams, and perform routine maintenance/patching while improving knowledge bases and troubleshooting guides.

Location: Anywhere

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Serve as the initial point of contact for end-users seeking technical assistance in networking, collaboration tools, and end-user computing.
•Troubleshoot and resolve incidents and service requests related to networking issues (connectivity, DNS, DHCP, IP addressing, wireless, and network configurations).
•Resolve collaboration and end-user computing problems across email, video conferencing, instant messaging, document sharing, OS, hardware, software apps, printers, and mobile devices.
•Document all incidents and actions in the service desk ticketing system, following established procedures and best practices.
•Escalate complex/unresolved issues to level 2 or specialized teams and collaborate with other IT support groups to resolve cross-functional problems.

Key Requirements

•Basic experience in a service desk/helpdesk supporting multiple IT towers, including networking, collaboration, and end-user computing.
•Knowledge of networking concepts and protocols such as TCP/IP, DNS, DHCP, VLANs, routing, and switching.
•Familiarity with end-user computing technologies including Windows and macOS, hardware/software troubleshooting, and mobile/printer configurations.
•Proficiency using network monitoring/troubleshooting tools, collaboration platforms, remote desktop tools, and incident ticketing systems.
•Good customer service orientation with the ability to communicate technical concepts clearly to non-technical users.

Education:Bachelor's

Skills:Problem-solvingAnalytical thinkingCustomer serviceCommunicationTime management

Certifications:CCNACompTIA Network+Microsoft 365Cisco collaboration certifications

Languages:French

Tech Stack:TCP/IPDNSDHCPVLANsRoutingSwitchingWireless connectivityNetwork equipment configurationsVideo conferencingEmail systemsCollaboration toolsInstant messaging toolsDocument sharing applicationsOperating systemsWindowsMacOSRemote access softwareRemote desktop toolsIncident ticketing systemNetwork monitoring tools

Company Brief

Dimension Data

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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Dimension Data

2 weeks ago

Service Desk Analyst (French Speaking)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Anywhere

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Serve as the initial point of contact for end-users seeking technical assistance in networking, collaboration tools, and end-user computing.
•Troubleshoot and resolve incidents and service requests related to networking issues (connectivity, DNS, DHCP, IP addressing, wireless, and network configurations).
•Resolve collaboration and end-user computing problems across email, video conferencing, instant messaging, document sharing, OS, hardware, software apps, printers, and mobile devices.
•Document all incidents and actions in the service desk ticketing system, following established procedures and best practices.
•Escalate complex/unresolved issues to level 2 or specialized teams and collaborate with other IT support groups to resolve cross-functional problems.

Key Requirements

•Basic experience in a service desk/helpdesk supporting multiple IT towers, including networking, collaboration, and end-user computing.
•Knowledge of networking concepts and protocols such as TCP/IP, DNS, DHCP, VLANs, routing, and switching.
•Familiarity with end-user computing technologies including Windows and macOS, hardware/software troubleshooting, and mobile/printer configurations.
•Proficiency using network monitoring/troubleshooting tools, collaboration platforms, remote desktop tools, and incident ticketing systems.
•Good customer service orientation with the ability to communicate technical concepts clearly to non-technical users.

Education:Bachelor's

Skills:Problem-solvingAnalytical thinkingCustomer serviceCommunicationTime management

Certifications:CCNACompTIA Network+Microsoft 365Cisco collaboration certifications

Languages:French

Company Brief

Dimension Data

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn