Applied Materials

3 months ago

DDP Technical Product Support (TPS) III

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Provide advanced technical product support for a specific customer, owning escalations, fleet performance, installations, improvement programs, and upgrades. Serve as a field escalation focal point between customers and engineering, supporting installation, operation, calibration, service, and testing for new hardware, software, and processes. Generate and present performance metrics (e.g., MTBF/MTBI/availability), review ECOs, produce support documentation, and ensure field implementation.

Location: Austin, Santa Clara

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Mid level

Key Responsibilities

•Own technical support for a specific customer, including escalations, fleet performance, installations, improvement programs, and upgrades.
•Act as intermediary and field escalation focal point between the customer and the division, supporting field engineers, technicians, and product support personnel.
•Provide Alpha/Beta site support for installation, operation, calibration, service, and testing of new hardware, software, or processes.
•Initiate and review ECOs and communicate follow-ups to the field; ensure implementation.
•Generate and present system performance data and documentation (e.g., performance metrics, CENs, BKMs, support plans).

Travel: Extensive travel

Pay and Benefits

Salary: USD 110,500 - 152,000

Key Requirements

•Demonstrated conceptual and practical expertise in a technical support discipline, with basic knowledge of related disciplines.
•Ability to solve complex technical problems using judgment based on multiple sources of information.
•Experience acting as an intermediary between customers and engineering, providing technical support and documentation to field teams.
•Ability to generate, review, and communicate ECOs to support fixes and follow-ups in the field.
•Demonstrated capability to explain difficult or sensitive technical information and build consensus with stakeholders.

Experience:SemiconductorHardware supportTechnical supportMaterials engineering

Skills:TroubleshootingCommunicationProblem-solvingInterpersonal skillsDocumentation

Company Brief

Applied Materials

Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1967

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Applied Materials

3 months ago

DDP Technical Product Support (TPS) III

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Austin, Santa Clara

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Mid level

Key Responsibilities

•Own technical support for a specific customer, including escalations, fleet performance, installations, improvement programs, and upgrades.
•Act as intermediary and field escalation focal point between the customer and the division, supporting field engineers, technicians, and product support personnel.
•Provide Alpha/Beta site support for installation, operation, calibration, service, and testing of new hardware, software, or processes.
•Initiate and review ECOs and communicate follow-ups to the field; ensure implementation.
•Generate and present system performance data and documentation (e.g., performance metrics, CENs, BKMs, support plans).

Travel: Extensive travel

Pay and Benefits

Salary: USD 110,500 - 152,000

Key Requirements

•Demonstrated conceptual and practical expertise in a technical support discipline, with basic knowledge of related disciplines.
•Ability to solve complex technical problems using judgment based on multiple sources of information.
•Experience acting as an intermediary between customers and engineering, providing technical support and documentation to field teams.
•Ability to generate, review, and communicate ECOs to support fixes and follow-ups in the field.
•Demonstrated capability to explain difficult or sensitive technical information and build consensus with stakeholders.

Experience:SemiconductorHardware supportTechnical supportMaterials engineering

Skills:TroubleshootingCommunicationProblem-solvingInterpersonal skillsDocumentation

Company Brief

Applied Materials

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1967

Glassdoor: 3.9

Website LinkedIn Glassdoor