Customer Experience Associate - Temporary

Work with internal and external customers across regions by collecting missing information for test processing, communicating test status, and coordinating resends and mobile phlebotomy requests. Triage and support technical and clinical inquiries, handle account setup/order tracking needs for the Sales team, and manage customer verifications, documentation, and follow-ups. Ensure compliance with HIPAA and complete required training while supporting Genetic Counseling staff as needed.