Manager, Customer Success

Lead a frontline customer success team responsible for expansions and renewals across mid-market and enterprise customers. Coach a team of CSMs who are part consultant, part account manager, and part AI workflow expert. Drive GRR, NRR, and expansion targets with accurate forecasting and pipeline management. Tackle complex renewals, build a CS playbook, and partner with Sales, Product, and leadership to improve the customer experience in an AI-first world.