Knowledge Management Specialist (SOPs & Consultations)

Clipboard Health
Manila, Berlin, Lagos
Workplace: RemoteFull timeFunction: Strategy & Corporate DevelopmentExperience: 3+ yearsSkills: ["Communication","Analytical thinking","Problem-solving","Attention to detail","Teamwork"]

A hands-on Knowledge Management Specialist focused on designing, maintaining, and improving internal knowledge ecosystems for healthcare operations. You’ll translate complex workflows into precise SOPs, audit knowledge bases, and collaborate with operations and compliance to ensure accurate, accessible documentation that informs rapid, informed decision-making across teams.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Clipboard Health
Clipboard Health
4 months ago

Knowledge Management Specialist (SOPs & Consultations)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

A hands-on Knowledge Management Specialist focused on designing, maintaining, and improving internal knowledge ecosystems for healthcare operations. You’ll translate complex workflows into precise SOPs, audit knowledge bases, and collaborate with operations and compliance to ensure accurate, accessible documentation that informs rapid, informed decision-making across teams.
Location: Manila, Berlin, Lagos
Workplace: Remote
Employment Type: Full time
Job Function: Strategy & Corporate Development

Key Responsibilities

  • •Analyze and structure complex healthcare workflows into accurate, easy-to-follow SOPs and internal documentation.
  • •Audit and refine our knowledge base to eliminate redundancies, close content gaps, and improve accessibility.
  • •Act as the internal knowledge point of contact, identifying recurring questions or knowledge gaps and proactively resolving them through documentation updates or process improvements.
  • •Partner with operations and compliance teams to ensure documentation accuracy and alignment with real-world processes.
  • •Continuously improve how our teams access and use internal knowledge, proposing structural or systemic enhancements.

Key Requirements

  • •3+ years of experience in knowledge management, process documentation, or operational enablement — ideally in healthcare, tech, or other regulated industries.
  • •Proven ability to turn complex, technical processes into clear, actionable documentation.
  • •Strong systems-thinking mindset and an analytical approach to process design.
  • •Hands-on experience with tools like Confluence, Notion, Zendesk, and Google Workspace.
  • •Detail-oriented and self-driven, with the ability to manage multiple documentation and improvement projects simultaneously.
Experience:3+ yearsHealthcareRegulated industries
Skills:CommunicationAnalytical thinkingProblem-solvingAttention to detailTeamwork
Tech Stack:ConfluenceNotionZendeskGoogle Workspace

Company Brief

Clipboard Health
Clipboard Health operates an app-based marketplace that connects nurses, CNAs, and other healthcare professionals with facilities needing to fill open shifts, providing flexible work opportunities and real‑time shift matching.
Industry: HR Tech
Company Size: Large (251 to 1,000 employees)
Growth: Growth Stage Startup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2016
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor