Senior Customer Service Representative

Eaton
United States
Workplace: OnsiteFull timeUSD 84,000 - 123,000 annuallyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Relationship building","Teamwork","Analytical thinking","Problem-solving"]

Own assigned customer relationships and deliver consistent communications while managing the end-to-end order process, including resolving order-entry errors and coordinating demand changes. Track customer performance scorecards, handle escalations with cross-functional partners, and drive corrective actions. Maintain accurate customer portal data, support new program development, and ensure contract compliance with pricing, sales, and accounts receivable teams.

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Eaton
Eaton
3 weeks ago

Senior Customer Service Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 day agoStatus: Live

Job Summary

Own assigned customer relationships and deliver consistent communications while managing the end-to-end order process, including resolving order-entry errors and coordinating demand changes. Track customer performance scorecards, handle escalations with cross-functional partners, and drive corrective actions. Maintain accurate customer portal data, support new program development, and ensure contract compliance with pricing, sales, and accounts receivable teams.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary point of contact for assigned customers, preparing communications, arranging visits, managing weekly customer reviews, and collecting feedback.
  • •Oversee end-to-end order processing by partnering with Global Supply Chain to ensure accurate quotations and timely resolution of order entry errors, including proactive status updates and managing customer returns.
  • •Manage customer performance scorecards, resolve variances, communicate progress to senior stakeholders, and ensure corrective and preventive actions align to results.
  • •Identify and navigate customer escalations with internal stakeholders to facilitate cross-functional support for rapid resolution.
  • •Partner with contracts management, pricing, sales, and accounts receivable to ensure compliance by monitoring contract performance and resolving contested invoices/claims; lead customer service activities for new programs.

Pay and Benefits

Salary: USD 84,000 - 123,000 annually
Perks:Retirement BenefitsPaid Leave

Key Requirements

  • •Bachelor’s degree with at least 2 years of professional experience in a manufacturing environment, or a high school diploma/GED with at least 4 years of professional experience in a manufacturing environment.
  • •Prior experience with SAP for order management.
  • •Two (2) or more years of customer account management experience in an aerospace manufacturing environment.
  • •Two (2) or more years of experience with MRP systems.
  • •Ability to provide exceptional written and verbal communication and build strong customer relationships.
Experience:ManufacturingAerospaceCustomer account management
Education:High School
Skills:CommunicationRelationship buildingTeamworkAnalytical thinkingProblem-solving
Tech Stack:SAPMRP systemsMicrosoft OfficeCustomer web-based portalsCustomer portalAS9100

Eligibility

Nationality:US National
Visa:H1BF-1O-1E-3TN
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn