Enterprise Account Manager

Spreedly
United States
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Communication","Value-based selling","Stakeholder management","Operational discipline","Cross-functional influence"]

Own a portfolio of high-value enterprise accounts, driving retention and expansion through strategic account planning and executive-level relationship building. Lead quarterly business reviews with clear success metrics, forecast retention/upsell/risk, and use customer data and product usage insights to identify growth opportunities. Collaborate cross-functionally to unblock value and influence roadmap decisions, and execute renewals and upsell strategies including contract structuring.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Spreedly
Spreedly
5 months ago

Enterprise Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Own a portfolio of high-value enterprise accounts, driving retention and expansion through strategic account planning and executive-level relationship building. Lead quarterly business reviews with clear success metrics, forecast retention/upsell/risk, and use customer data and product usage insights to identify growth opportunities. Collaborate cross-functionally to unblock value and influence roadmap decisions, and execute renewals and upsell strategies including contract structuring.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own a book of high-value customer accounts (~$3M+ in ARR) and drive retention and expansion.
  • •Lead account planning and deliver quarterly business reviews with clear success metrics.
  • •Build multi-threaded relationships across customer organizations and maintain proactive engagement cadence.
  • •Forecast retention, expansion, and potential risk within your portfolio.
  • •Execute renewal and upsell strategies, including contract structuring, while using product usage and customer data to identify growth opportunities and risks.
Travel: Low travel

Pay and Benefits

Perks:Health InsuranceDental401kLife InsurancePaid LeaveEquity

Key Requirements

  • •3+ years in account management, customer success, or B2B SaaS sales with quota-carrying or expansion responsibilities.
  • •Background in payments, fintech, or infrastructure SaaS.
  • •Experience with consumption-based or API-first SaaS models.
  • •Proven track record managing $3M+ ARR with high retention and growth outcomes.
  • •Excellent communication, value-based selling, and stakeholder management skills.
Experience:3+ yearsPaymentsFintechSaaSB2B SaaS
Skills:CommunicationValue-based sellingStakeholder managementOperational disciplineCross-functional influence
Tech Stack:SalesforceClariAPIAI

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Spreedly
Provides a payments orchestration platform and tokenization services that let businesses securely store card data, connect to multiple payment gateways, and optimize payment routing and vaulting across global providers.
Industry: Fintech Infrastructure
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Durham, United States
WebsiteLinkedIn