Customer Care Associate

NTT
Philippines
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Analytical thinking","Problem-solving","Teamwork","Time management","Customer focus","Professional phone etiquette"]

Handle inbound customer calls for credit card inquiries, transactions, and account maintenance, plus Tier 1 online support. Provide courteous, professional responses, identify customer needs, and use on-screen information to read and update customer details in the system. Analyze questions and take appropriate next steps, following escalation procedures for complaints. Stay current on program updates and accurately complete required documentation while meeting quality and call-activity expectations.

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FursaFursa
NTT
NTT
4 months ago

Customer Care Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Handle inbound customer calls for credit card inquiries, transactions, and account maintenance, plus Tier 1 online support. Provide courteous, professional responses, identify customer needs, and use on-screen information to read and update customer details in the system. Analyze questions and take appropriate next steps, following escalation procedures for complaints. Stay current on program updates and accurately complete required documentation while meeting quality and call-activity expectations.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Manage inbound customer calls for credit card inquiries, transactions, and account maintenance, and provide Tier 1 online support.
  • •Respond to customer inquiries professionally and courteously, using accurate, up-to-date information.
  • •Using on-screen customer details, identify customer needs, and read/update customer information in the system.
  • •Analyze customer-provided information and take next steps based on the inquiry; apply escalation procedures when needed.
  • •Meet quality and documentation requirements by completing all required activity at the end of each call.

Key Requirements

  • •Excellent communication skills (verbal and written) and fluent English.
  • •Demonstrated analytical and problem-solving skills.
  • •Ability to work within time constraints and handle rotational shifts, including overnights and weekends.
  • •Working knowledge of PCs with strong keyboarding skills (min 25 wpm, 95% accuracy).
  • •Experience working in a call center customer service role (financial services experience is an asset).
Experience:Call centerCustomer serviceFinancial services
Skills:CommunicationAnalytical thinkingProblem-solvingTeamworkTime managementCustomer focusProfessional phone etiquette
Languages:English
Tech Stack:PCs

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn