American Airlines Group

5 days ago

Customer Service Agent Part Time

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Provide friendly, professional customer service at the airport by handling ticketing, reservations, check-in, seat assignments, boarding, and baggage processing. Coordinate rebooking and irregular operations support, issue vouchers and document delivery, and help passengers including those needing special assistance. Operate airport equipment such as gate readers/scanners and manage required procedures while adhering to company policies and DOT/FAA/TSA regulations.

Location: San Francisco

Workplace: Onsite

Employment Type: Part time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Issue, reissue, and refund passenger tickets; book and confirm flight reservations.
•Perform passenger check-in and seat assignments; rectify oversold seats and issue upgrades.
•Support boarding and gate operations, including operating gate reader/scanner and making announcements.
•Handle baggage processes, including accepting/checking/tagging baggage and assisting with kiosk baggage processing.
•Provide customer service during security/emergency situations and assist special-assistance passengers, including unaccompanied minors.

Pay and Benefits

Salary: USD 22.51 hourly

Perks:Health InsuranceDentalVision401kPet InsuranceEmployee AssistanceVirtual DoctorFlexible Spending

Key Requirements

•High school diploma or GED (or international equivalent).
•Must fulfill FAA criminal background checks for unescorted access privileges (SIDA), if applicable.
•Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable.
•Completion of pre-employment drug screen and background check/fingerprinting to satisfy company and security requirements.
•Must be authorized to work in the U.S. and maintain required attendance on site.

Education:High School

Skills:Courteous communicationCustomer serviceProfessionalismAttention to policy complianceAbility to work in a fast-paced environment

Tech Stack:SabrePassenger Service SystemKiosks

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Airlines Group

Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.

Industry: Airlines

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Fort Worth, United States

Founded: 1926

Website LinkedIn

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American Airlines Group

5 days ago

Customer Service Agent Part Time

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Onsite

Employment Type: Part time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Issue, reissue, and refund passenger tickets; book and confirm flight reservations.
•Perform passenger check-in and seat assignments; rectify oversold seats and issue upgrades.
•Support boarding and gate operations, including operating gate reader/scanner and making announcements.
•Handle baggage processes, including accepting/checking/tagging baggage and assisting with kiosk baggage processing.
•Provide customer service during security/emergency situations and assist special-assistance passengers, including unaccompanied minors.

Pay and Benefits

Salary: USD 22.51 hourly

Perks:Health InsuranceDentalVision401kPet InsuranceEmployee AssistanceVirtual DoctorFlexible Spending

Key Requirements

•High school diploma or GED (or international equivalent).
•Must fulfill FAA criminal background checks for unescorted access privileges (SIDA), if applicable.
•Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable.
•Completion of pre-employment drug screen and background check/fingerprinting to satisfy company and security requirements.
•Must be authorized to work in the U.S. and maintain required attendance on site.

Education:High School

Skills:Courteous communicationCustomer serviceProfessionalismAttention to policy complianceAbility to work in a fast-paced environment

Tech Stack:SabrePassenger Service SystemKiosks

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Airlines Group

Industry: Airlines

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Fort Worth, United States

Founded: 1926

Website LinkedIn