Designated Support Engineer - PowerEdge XE

Dell
Oklahoma City, Durham
Workplace: OnsiteFull timeUSD 95,200 - 145,200Function: Design (Product/UX/UI/Visual)Experience: 8-12 yearsEducation: bachelorsSkills: ["Customer service","Active listening","Communication","Analytical skills","Problem resolution"]

Drive customer issue resolution for PowerEdge XE technology sets as a Designated Support Engineer (DSE) on Dell’s DSE Product Services team. Triage and analyze complex customer system problems using diagnostic tools and test equipment, coordinate escalations with Field Technical Specialists, Account Managers, Sales, and engineering, and act as a single point of contact for proactive system health checks. Facilitate problem recreation, host customer meetings, and maintain closed-loop communication.

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Dell
Dell
4 days ago

Designated Support Engineer - PowerEdge XE

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Job Summary

Drive customer issue resolution for PowerEdge XE technology sets as a Designated Support Engineer (DSE) on Dell’s DSE Product Services team. Triage and analyze complex customer system problems using diagnostic tools and test equipment, coordinate escalations with Field Technical Specialists, Account Managers, Sales, and engineering, and act as a single point of contact for proactive system health checks. Facilitate problem recreation, host customer meetings, and maintain closed-loop communication.
Location: Oklahoma City, Durham
Workplace: Onsite
Employment Type: Full time
Job Function: Design (Product/UX/UI/Visual)
Seniority: Mid level

Key Responsibilities

  • •Facilitate problem recreation and failure analysis for customer systems issues, recommending and using diagnostic tools and techniques.
  • •Coordinate high-visibility customer issues and escalations with Field Technical Specialists, Account Managers, Sales, and other support coworkers.
  • •Serve as the single point of contact for customer escalations, performing proactive system health checks and providing best-practice/capacity recommendations.
  • •Host regular customer meetings to review service requests and ongoing activities.
  • •Maintain closed-loop communication to ensure appropriate stakeholders are notified of issue status and resolution progress.

Pay and Benefits

Salary: USD 95,200 - 145,200

Key Requirements

  • •8 to 12 years of related experience in a professional role.
  • •Dedication to quality customer service and active listening skills.
  • •Strong communication skills for translating complex technical issues to non-technical audiences.
  • •Outstanding analytical skills to resolve customer issues efficiently and in a timely manner.
  • •Strong knowledge of PowerEdge hardware and PowerEdge XE servers.
Experience:8-12 years
Education:Bachelor's
Skills:Customer serviceActive listeningCommunicationAnalytical skillsProblem resolution
Certifications:Dell Technology Proven Professional Certification
Tech Stack:PowerEdgePowerEdge XETest equipmentDiagnostic tools

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
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Glassdoor: 3.8
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