Customer Service Representative

Kinder Morgan
Charleston
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2-4 yearsEducation: high_schoolSkills: ["Customer service","Attention to detail","Problem-solving","Multitasking","Teamwork"]

Coordinate daily bulk-liquid terminal shipping and receiving by handling product movement paperwork, creating operating and dispatch orders, and accurately entering data into inventory systems. Serve as a primary customer-facing point for trucks, tank cars, barges, and vessels—taking calls, interfacing with drivers, communicating via radio, and resolving conflicts. Maintain attention to detail for DOT-related documentation, weights, and reports while working closely with operations and commercial teams.

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Kinder Morgan
Kinder Morgan
3 months ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 minutes agoStatus: Closed

Job Summary

Coordinate daily bulk-liquid terminal shipping and receiving by handling product movement paperwork, creating operating and dispatch orders, and accurately entering data into inventory systems. Serve as a primary customer-facing point for trucks, tank cars, barges, and vessels—taking calls, interfacing with drivers, communicating via radio, and resolving conflicts. Maintain attention to detail for DOT-related documentation, weights, and reports while working closely with operations and commercial teams.
Location: Charleston
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Maintain professional relationships with customers, carriers, and internal teams.
  • •Process product movement orders (PMO) and create plant operating orders in Galahad/TMS and inventory tracking systems.
  • •Dispatch and coordinate shipments by taking calls, interfacing with truck drivers, communicating via radio, and resolving conflicts.
  • •Prepare DOT-required documentation (including legal DOT BOL), issue placards/seals/COAs, and calculate tare/gross weights and loaded quantities.
  • •Monitor customer inventory and produce daily/weekly/monthly customer reports while following dual verification procedures and DOT requirements.

Key Requirements

  • •High school diploma or equivalent.
  • •Excellent math skills for calculations involving percentages and fractions.
  • •Proficiency with Excel, Access, and Outlook.
  • •Ability to work with TP Vision and/or other inventory systems (TMS).
  • •Knowledge of DOT rules/regulations and a current DOT certification/training is required.
Experience:2-4 yearsLiquidsIndustrialBulk liquids
Education:High School
Skills:Customer serviceAttention to detailProblem-solvingMultitaskingTeamwork
Licenses:Valid driver's license
Languages:English
Tech Stack:ExcelAccessOutlookTP VisionGalahadTerminal Management System (TMS)

Company Brief

Kinder Morgan
Operates one of North America's largest energy infrastructure networks, including natural gas, gasoline, crude oil, carbon dioxide, and terminal pipelines. The company stores, transports, and processes energy products across the United States and Canada.
Industry: Oil & Gas
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Houston, United States
Founded: 1997
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