Risk & Monitoring Analyst III

Coinbase
United Kingdom
Workplace: OnsiteFull timeGBP 50,445 - 53,100 annuallyFunction: Legal, Risk & ComplianceExperience: 4+ yearsSkills: ["Root cause analysis","Cross-functional collaboration","Process improvement","Documentation","Data-driven decision-making"]

Own quality assurance reviews of complaints case investigations supporting Coinbase’s AML/CFT program within Global Financial Crimes Operations. Execute weekly QA audits, perform root-cause deep dives to identify recurring themes and knowledge gaps, and partner with CX, Compliance, Analytics, and L&D to close process gaps. Present QA insights, recommendations, and performance metrics to leadership, and drive measurable, scalable operational improvements across the complaints function.

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Coinbase
Coinbase
2 days ago

Risk & Monitoring Analyst III

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Last checked: 3 hours agoStatus: Live

Job Summary

Own quality assurance reviews of complaints case investigations supporting Coinbase’s AML/CFT program within Global Financial Crimes Operations. Execute weekly QA audits, perform root-cause deep dives to identify recurring themes and knowledge gaps, and partner with CX, Compliance, Analytics, and L&D to close process gaps. Present QA insights, recommendations, and performance metrics to leadership, and drive measurable, scalable operational improvements across the complaints function.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Legal, Risk & Compliance
Seniority: Mid level

Key Responsibilities

  • •Complete weekly QA audit allocations using established procedures and grading standards, documenting errors and root causes.
  • •Conduct root cause analysis and operational procedure deep dives to identify recurring themes and opportunities to upskill the complaints function.
  • •Partner with stakeholders across CX, Compliance, Data Analytics, and L&D to close process gaps, launch workflow improvements, and enhance QA rubrics/frameworks.
  • •Build and present QA insights, recommendations, and performance metrics to Client Service Management and complaints leadership using data to drive prioritization.
  • •Deliver impact analysis and support project execution for process improvement initiatives, ensuring outcomes are documented and scalable across the function.

Pay and Benefits

Salary: GBP 50,445 - 53,100 annually
Perks:Health InsuranceDentalVision

Key Requirements

  • •4+ years’ hands-on experience in complaints support, quality assurance, or compliance testing within financial services, with exposure across multiple compliance disciplines (e.g., Complaints, KYC, AML, TMS, or sanctions).
  • •Execute QA audits against established rubrics, identify error patterns, and translate findings into actionable recommendations to improve operational quality.
  • •Develop and present compliance metrics and reporting using tools such as Google Sheets, Excel, or Google Slides.
  • •Partner with cross-functional teams globally to implement process improvements while meeting quality and timeline standards.
  • •Maintain human oversight when using generative AI to deliver business-ready outputs and measurable workflow improvements.
Experience:4+ yearsFinancial services
Skills:Root cause analysisCross-functional collaborationProcess improvementDocumentationData-driven decision-making
Languages:English
Tech Stack:Google SheetsExcelGoogle SlidesGenerative AI

Company Brief

Coinbase
Operates a cryptocurrency exchange and financial services platform that enables buying, selling, storing, and earning crypto assets, institutional trading, custody, and developer tools for blockchain applications.
Industry: Trading Platforms
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2012
WebsiteLinkedIn