Head of Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Own strategic customer relationships and lead post-sales activities that drive adoption, retention, and expansion. As a player-coach, manage a small team of CSMs, build structured success plans (metrics, milestones, stakeholder maps), and run business reviews to ensure clear ROI. Partner with Sales and cross-functional teams (Solutions Engineering, Product, Support) to resolve issues, translate feedback into internal action, and strengthen processes through health scoring, playbooks, and analytics—using AI thoughtfully to improve productivity.

Location: United Kingdom

Workplace: Remote

Employment Type: Contract

Job Function: Customer Success & Account Management

Seniority: Director level

Key Responsibilities

•Manage a small team of CSMs, leading from the front to define process and demonstrate best practice.
•Personally manage a portfolio of strategic customer accounts and build trusted relationships with senior stakeholders across Talent, People, Engineering, and Executive teams.
•Own the post-sales customer lifecycle, including onboarding, deployment planning, adoption, change management, business reviews, renewals, and expansion support.
•Build structured customer success plans (goals, success metrics, stakeholder maps, adoption milestones) and run regular check-ins to increase retention and satisfaction.
•Partner cross-functionally and with Sales to resolve customer issues, strengthen executive relationships, translate feedback into internal action, and improve Customer Success operations (health scoring, playbooks, QBR quality, segmentation).

Key Requirements

•Extensive experience in customer-facing roles within technical, complex or engineering-focused B2B SaaS environments.
•Experience working with large enterprise customers and building trusted relationships with senior stakeholders (including Engineering leaders, CTOs, technical buyers or developer teams).
•Strong understanding of software and the ability to bridge customer technical needs with engineering teams (without needing to write code).
•Proven track record driving retention, adoption, customer satisfaction, and commercial growth across strategic accounts.
•Experience managing and coaching team members, and helping Customer Success teams become more structured through playbooks, success plans, QBR frameworks, renewals, health scoring, or account planning.

Experience:B2B SaaSEnterprise customers

Skills:Customer judgmentCommercial disciplineStakeholder managementAnalytical thinkingOrganization

Languages:English

Tech Stack:AICustomer data

Company Brief

Codility

Website

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Codility

3 weeks ago

Head of Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: United Kingdom

Workplace: Remote

Employment Type: Contract

Job Function: Customer Success & Account Management

Seniority: Director level

Key Responsibilities

•Manage a small team of CSMs, leading from the front to define process and demonstrate best practice.
•Personally manage a portfolio of strategic customer accounts and build trusted relationships with senior stakeholders across Talent, People, Engineering, and Executive teams.
•Own the post-sales customer lifecycle, including onboarding, deployment planning, adoption, change management, business reviews, renewals, and expansion support.
•Build structured customer success plans (goals, success metrics, stakeholder maps, adoption milestones) and run regular check-ins to increase retention and satisfaction.
•Partner cross-functionally and with Sales to resolve customer issues, strengthen executive relationships, translate feedback into internal action, and improve Customer Success operations (health scoring, playbooks, QBR quality, segmentation).

Key Requirements

•Extensive experience in customer-facing roles within technical, complex or engineering-focused B2B SaaS environments.
•Experience working with large enterprise customers and building trusted relationships with senior stakeholders (including Engineering leaders, CTOs, technical buyers or developer teams).
•Strong understanding of software and the ability to bridge customer technical needs with engineering teams (without needing to write code).
•Proven track record driving retention, adoption, customer satisfaction, and commercial growth across strategic accounts.
•Experience managing and coaching team members, and helping Customer Success teams become more structured through playbooks, success plans, QBR frameworks, renewals, health scoring, or account planning.

Experience:B2B SaaSEnterprise customers

Skills:Customer judgmentCommercial disciplineStakeholder managementAnalytical thinkingOrganization

Languages:English

Tech Stack:AICustomer data

Company Brief

Codility

Website