Customer Returns Specialist

RealReal
New Jersey
Workplace: OnsiteFull timeUSD 16 - 17.25 hourlyFunction: Customer Support (Service Desk)Skills: ["Attention to detail","Team-oriented","Urgency","Ability to follow directions"]

Inspect and audit customer return items in a production-driven authentication center, ensuring damages and item descriptions match and specifications are met. Follow SOP processes using visual and measurement inspections, handle luxury item care, and process adjustments and credits to customer accounts. Research customer returns inquiries and exception items while updating inventory details such as listings, designer, or size.

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FursaFursa
RealReal
RealReal
1 month ago

Customer Returns Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Inspect and audit customer return items in a production-driven authentication center, ensuring damages and item descriptions match and specifications are met. Follow SOP processes using visual and measurement inspections, handle luxury item care, and process adjustments and credits to customer accounts. Research customer returns inquiries and exception items while updating inventory details such as listings, designer, or size.
Location: New Jersey
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Conduct quality inspections on returned items, including damages and validating item descriptions.
  • •Adhere to SOP production processes by confirming specifications and completing visual and measurement inspections.
  • •Process adjustments and credits to customers’ accounts.
  • •Update inventory as needed, including modifying original listings, designer, or size.
  • •Perform research on customer returns inquiries and exception items.

Pay and Benefits

Salary: USD 16 - 17.25 hourly
Perks:401kHealth InsuranceDentalVisionPaid LeavePaid Holidays

Key Requirements

  • •Ability to perform required job functions in English.
  • •Strong attention to detail for quality inspections and validations.
  • •Intermediate computer proficiency.
  • •Experience in a high-volume, production-driven environment.
  • •Ability to follow directions while meeting productivity and accuracy standards in a fast-paced setting.
Skills:Attention to detailTeam-orientedUrgencyAbility to follow directions
Languages:English
Tech Stack:Google SuiteGmailSheetsDocsSlidesSOPAIMachine learning

Company Brief

RealReal
Operates an online luxury consignment marketplace for buying and selling authenticated pre-owned designer fashion, jewelry, watches, and home goods. It combines e-commerce with authentication, pricing, and logistics services for sellers and shoppers.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2011
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Glassdoor: 3.3
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