Client Success Manager

Totus - Rethinking gift cards
United States
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Communication","Proactive","Responsive","Detail-oriented","Self-starter","Client service","Ability to manage multiple priorities"]

Own a portfolio of 8–10 client relationships and drive the strategy and performance of their gift card programs. You’ll proactively communicate, surface risks and opportunities early, and help clients achieve objectives across first-party, third-party, and B2B gift card channels. Prepare performance reporting and insights, keep brand assets updated, and triage requests with internal teams to deliver solutions quickly.

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Totus - Rethinking gift cards
Totus - Rethinking gift cards
15 hours ago

Client Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Own a portfolio of 8–10 client relationships and drive the strategy and performance of their gift card programs. You’ll proactively communicate, surface risks and opportunities early, and help clients achieve objectives across first-party, third-party, and B2B gift card channels. Prepare performance reporting and insights, keep brand assets updated, and triage requests with internal teams to deliver solutions quickly.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own a portfolio of 8–10 client relationships and drive the strategy and performance of their gift card programs.
  • •Keep clients informed through proactive, timely communication, anticipating needs and flagging risks or opportunities.
  • •Achieve client-specific objectives by driving growth across gift card channels as applicable.
  • •Support the Client Success team with day-to-day and project-level tasks to meet or exceed revenue targets.
  • •Prepare and present regular performance reports and insights; keep brand assets updated across channels; triage client requests and coordinate with internal teams to deliver solutions quickly.

Key Requirements

  • •3+ years of success in client or account management, ideally in gift cards, payments, or retail.
  • •Advanced Excel and PowerPoint skills, with strong reporting and presentation ability (AI tools experience is a plus).
  • •Excellent written and verbal communication skills with a proactive, responsive approach to client needs.
  • •Detail-oriented with the ability to juggle multiple priorities and manage your own work.
  • •Comfort working in a fast-moving environment and handling ambiguity, with a strong passion for client service and account management.
Experience:3+ yearsGift cardsPaymentsRetailClient managementAccount management
Skills:CommunicationProactiveResponsiveDetail-orientedSelf-starterClient serviceAbility to manage multiple priorities
Tech Stack:ExcelPowerPointAI tools

Company Brief

Totus - Rethinking gift cards
Provides a modern gift card platform for businesses, enabling branded digital and physical gift card issuance, flexible redemption, and mobile-first gifting solutions to drive customer acquisition and retain revenue through gift card programs.
Industry: Fintech Infrastructure
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