Beumer Group

2 days ago

Technical Support Engineer, Warehouse Automation Systems

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Provide hands-on hotline and onsite technical support for new and legacy warehouse automation systems across North America, Mexico, and Central America. Diagnose electrical/control and electro-mechanical issues, troubleshoot PLC/PC communications, interpret schematics and documentation, and coordinate root-cause and corrective actions with engineering and customer support teams. Collaborate with European hotline teams, follow ServiceNow best practices, and support training and standards development while traveling frequently within the region.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Learn and support electrical/control aspects of installed warehouse automation systems.
•Troubleshoot electro-mechanical components and systems, including PLC and PC communications.
•Interpret maintenance manuals, schematics, wiring diagrams, and documentation to resolve issues.
•Perform root-cause analysis and coordinate corrective actions with engineering and customer support personnel.
•Provide customer-facing hotline support and guide issue resolution, including training/standards development and possible supervision during equipment tuning/testing.

Travel: High travel

Pay and Benefits

Salary: USD 38 - 45 hourly

Perks:Health InsuranceDental401kLife InsuranceLong TermPaid Leave

Key Requirements

•Associates or bachelor's degree in electrical or mechanical engineering, Engineering Technology, or equivalent technical study/experience.
•Strong time management, attention to detail, and the ability to handle multiple tasks under pressure.
•Verbal, written, and interpersonal communication skills for working with customers and internal teams.
•Strong PC skills (Windows, Word, Excel) and ability to use computer-based tools for communication, troubleshooting, and programming.
•Demonstrated PLC programming capability and ability to interpret schematics, diagrams, and other documentation.

Education:Bachelor's in Electrical or mechanical engineering / Engineering Technology

Skills:Time managementAttention to detailCommunicationTroubleshootingSelf-motivated

Languages:English

Tech Stack:PLCWindowsWordExcelService NowSCO UnixLinuxSiemensSiemens S7Allen BradleyC++Networking

Company Brief

Beumer Group

Designs, manufactures and services intralogistics systems including conveying, loading, palletising, packaging and sortation solutions for industries such as logistics, cement, mining and food processing worldwide.

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Bootstrapped

Headquarters: Beckum, Germany

Founded: 1935

Website LinkedIn

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Beumer Group

2 days ago

Technical Support Engineer, Warehouse Automation Systems

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Learn and support electrical/control aspects of installed warehouse automation systems.
•Troubleshoot electro-mechanical components and systems, including PLC and PC communications.
•Interpret maintenance manuals, schematics, wiring diagrams, and documentation to resolve issues.
•Perform root-cause analysis and coordinate corrective actions with engineering and customer support personnel.
•Provide customer-facing hotline support and guide issue resolution, including training/standards development and possible supervision during equipment tuning/testing.

Travel: High travel

Pay and Benefits

Salary: USD 38 - 45 hourly

Perks:Health InsuranceDental401kLife InsuranceLong TermPaid Leave

Key Requirements

•Associates or bachelor's degree in electrical or mechanical engineering, Engineering Technology, or equivalent technical study/experience.
•Strong time management, attention to detail, and the ability to handle multiple tasks under pressure.
•Verbal, written, and interpersonal communication skills for working with customers and internal teams.
•Strong PC skills (Windows, Word, Excel) and ability to use computer-based tools for communication, troubleshooting, and programming.
•Demonstrated PLC programming capability and ability to interpret schematics, diagrams, and other documentation.

Education:Bachelor's in Electrical or mechanical engineering / Engineering Technology

Skills:Time managementAttention to detailCommunicationTroubleshootingSelf-motivated

Languages:English

Tech Stack:PLCWindowsWordExcelService NowSCO UnixLinuxSiemensSiemens S7Allen BradleyC++Networking

Company Brief

Beumer Group

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Bootstrapped

Headquarters: Beckum, Germany

Founded: 1935

Website LinkedIn