Technical Support Engineer, Warehouse Automation Systems

Beumer Group
United States
Workplace: OnsiteFull timeUSD 38 - 45 hourlyFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Time management","Attention to detail","Communication","Troubleshooting","Self-motivated"]

Provide hands-on hotline and onsite technical support for new and legacy warehouse automation systems across North America, Mexico, and Central America. Diagnose electrical/control and electro-mechanical issues, troubleshoot PLC/PC communications, interpret schematics and documentation, and coordinate root-cause and corrective actions with engineering and customer support teams. Collaborate with European hotline teams, follow ServiceNow best practices, and support training and standards development while traveling frequently within the region.

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Beumer Group
Beumer Group
1 month ago

Technical Support Engineer, Warehouse Automation Systems

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Provide hands-on hotline and onsite technical support for new and legacy warehouse automation systems across North America, Mexico, and Central America. Diagnose electrical/control and electro-mechanical issues, troubleshoot PLC/PC communications, interpret schematics and documentation, and coordinate root-cause and corrective actions with engineering and customer support teams. Collaborate with European hotline teams, follow ServiceNow best practices, and support training and standards development while traveling frequently within the region.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Learn and support electrical/control aspects of installed warehouse automation systems.
  • •Troubleshoot electro-mechanical components and systems, including PLC and PC communications.
  • •Interpret maintenance manuals, schematics, wiring diagrams, and documentation to resolve issues.
  • •Perform root-cause analysis and coordinate corrective actions with engineering and customer support personnel.
  • •Provide customer-facing hotline support and guide issue resolution, including training/standards development and possible supervision during equipment tuning/testing.
Travel: High travel

Pay and Benefits

Salary: USD 38 - 45 hourly
Perks:Health InsuranceDental401kLife InsuranceLong TermPaid Leave

Key Requirements

  • •Associates or bachelor's degree in electrical or mechanical engineering, Engineering Technology, or equivalent technical study/experience.
  • •Strong time management, attention to detail, and the ability to handle multiple tasks under pressure.
  • •Verbal, written, and interpersonal communication skills for working with customers and internal teams.
  • •Strong PC skills (Windows, Word, Excel) and ability to use computer-based tools for communication, troubleshooting, and programming.
  • •Demonstrated PLC programming capability and ability to interpret schematics, diagrams, and other documentation.
Education:Bachelor's in Electrical or mechanical engineering / Engineering Technology
Skills:Time managementAttention to detailCommunicationTroubleshootingSelf-motivated
Languages:English
Tech Stack:PLCWindowsWordExcelService NowSCO UnixLinuxSiemensSiemens S7Allen BradleyC++Networking

Company Brief

Beumer Group
Designs, manufactures and services intralogistics systems including conveying, loading, palletising, packaging and sortation solutions for industries such as logistics, cement, mining and food processing worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Bootstrapped
Headquarters: Beckum, Germany
Founded: 1935
WebsiteLinkedIn