Senior Customer Architect

Elastic
Singapore
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Communication","Presentation","Relationship building","Problem-solving","Project leadership"]

Serve as a trusted technical advisor to customers, defining and communicating Technical Success Plans that outline optimal deployment and consumption of Elastic solutions. Drive onboarding through adoption by aligning technical success criteria with customer business goals, eliminating technical frictions, and coordinating with account and pre-sales teams. Provide hands-on authority, facilitate support resolution, assess consumption over time, and help identify expansion opportunities to increase ARR.

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FursaFursa
Elastic
Elastic
3 days ago

Senior Customer Architect

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Serve as a trusted technical advisor to customers, defining and communicating Technical Success Plans that outline optimal deployment and consumption of Elastic solutions. Drive onboarding through adoption by aligning technical success criteria with customer business goals, eliminating technical frictions, and coordinating with account and pre-sales teams. Provide hands-on authority, facilitate support resolution, assess consumption over time, and help identify expansion opportunities to increase ARR.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Define and communicate technical success criteria via tailored Technical Success Plans for each customer.
  • •Ensure a successful customer technical journey from onboarding through sustained adoption of Elastic solutions.
  • •Collaborate with account, Account Executive, Solutions Architect (pre-sales engineer), and Service teams to provide ongoing technical coverage.
  • •Identify and eliminate technical frictions by aligning Elastic value proposition to customer business goals and translating business needs into technical requirements.
  • •Continuously review customer consumption, proactively suggest upgrades/enhancements, and support expansion opportunities to grow ARR.

Pay and Benefits

Perks:Health InsuranceParental LeaveVolunteer HoursPaid Leave

Key Requirements

  • •Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field (highly preferred).
  • •Experience as a Solutions Architect, Technical Consultant, or Pre-sales Engineer with hands-on exposure to Elastic solutions or equivalent technologies.
  • •Experience with one or more Elastic solutions (Observability, Security, Enterprise Search) or the Elastic stack (Elasticsearch, Logstash, Kibana).
  • •Strong communication and presentation skills to align technical objectives with business goals.
  • •Ability to lead multiple projects simultaneously, meet deadlines, and solve customer problems effectively.
Education:Bachelor's
Skills:CommunicationPresentationRelationship buildingProblem-solvingProject leadership
Languages:English
Tech Stack:ElasticElasticsearchLogstashKibanaObservabilitySecurityEnterprise SearchElastic Stack

Company Brief

Elastic
Builds the Elastic Stack (Elasticsearch, Kibana, Beats, Logstash) and provides search, observability, and security solutions that enable organizations to search, analyze, and protect data in real time across applications, infrastructure, and enterprises.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Amsterdam, Netherlands
Founded: 2012
WebsiteLinkedIn