Customer Experience Specialist - (Philippines-Based)

Qlub
Manila
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1-2 yearsSkills: ["Communication","Multitasking","Problem-solving","Attention to detail","Customer focus"]

Own customer experience in the Philippines by responding to inquiries via phone, email, and chat, troubleshooting issues with the payment service, and escalating product problems to the internal team. Partner closely with Operations to follow up on technical resolutions. You’ll thrive in a fast-scaling, build-from-scratch fintech environment where you can move quickly, make decisions with incomplete information, and think like an operator.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Qlub
Qlub
23 hours ago

Customer Experience Specialist - (Philippines-Based)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Own customer experience in the Philippines by responding to inquiries via phone, email, and chat, troubleshooting issues with the payment service, and escalating product problems to the internal team. Partner closely with Operations to follow up on technical resolutions. You’ll thrive in a fast-scaling, build-from-scratch fintech environment where you can move quickly, make decisions with incomplete information, and think like an operator.
Location: Manila
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Respond to customer queries in a timely manner via phone, email, and chat.
  • •Identify and troubleshoot customer issues encountered while using the service.
  • •Capture, organize, and report product issues and useful customer discussions to the internal team.
  • •Work with the Operations team to follow up and ensure technical issues are resolved.

Key Requirements

  • •1–2 years of customer support experience (fresh graduates welcome).
  • •Excellent written and verbal communication skills.
  • •Ability to multitask and prioritize in a fast-paced environment.
  • •Strong problem-solving skills with attention to detail.
  • •Availability for flexible hours, including weekends.
Experience:1-2 years
Skills:CommunicationMultitaskingProblem-solvingAttention to detailCustomer focus
Languages:Mandarin

Company Brief

Qlub
Qlub provides a QR‑based, app‑free restaurant payments and ordering platform that enables customers to browse menus, order, split bills, and pay instantly. The company focuses on speeding checkouts, increasing table turnover, and delivering analytics and integrations for hospitality operators.
Industry: FoodTech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series B
Headquarters: Dubai, United Arab Emirates
Founded: 2021
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor