Customer Onboarding Project Manager - Mid Market

Weave
Utah
Workplace: HybridFull timeFunction: Program & Project Management (PMO)Experience: 2+ yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Customer-centric","Time management","Organization"]

Lead end-to-end onboarding for mid-market to enterprise clients, coordinating deployments of Weave software and phone systems, guiding IT and stakeholders through implementation, and driving adoption to maximize time-to-value and ROI. Blend project management with trusted advisory, managing multiple customers, triaging issues, and coordinating cross-functional teams to deliver a seamless onboarding experience.

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FursaFursa
Weave
Weave
7 months ago

Customer Onboarding Project Manager - Mid Market

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Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Lead end-to-end onboarding for mid-market to enterprise clients, coordinating deployments of Weave software and phone systems, guiding IT and stakeholders through implementation, and driving adoption to maximize time-to-value and ROI. Blend project management with trusted advisory, managing multiple customers, triaging issues, and coordinating cross-functional teams to deliver a seamless onboarding experience.
Location: Utah
Workplace: Hybrid
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Mid level

Key Responsibilities

  • •Develop and manage relationships with customers throughout the implementation process.
  • •Manage a portfolio of customers in various stages of implementation.
  • •Act as the project manager/point contact for each customer.
  • •Keep the customer informed throughout the process and set clear expectations.
  • •Teach and train customers how to maximize the value of the Weave platform.

Key Requirements

  • •2 years of project management or implementation experience, working in a customer-facing role
  • •General Networking and VoIP knowledge and technical troubleshooting experience
  • •Hands-on experience with CRM tools (Salesforce, HubSpot, etc.)
  • •Critical thinking and advanced problem solving skills
  • •Bachelor’s degree preferred
Experience:2+ yearsSaaSOnboardingCustomer success
Education:Bachelor's
Skills:CommunicationProblem-solvingCustomer-centricTime managementOrganization
Certifications:PMP
Languages:English
Tech Stack:SalesforceHubSpotVoIPCRM

Company Brief

Weave
Provides an integrated communications and customer engagement platform for small and medium businesses, offering phone, messaging, appointment reminders, payments, and CRM tools to improve customer relationships and practice operations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Lehi, United States
Founded: 2008
WebsiteLinkedIn