FIELD TECHNICIAN I

Lumen
Dallas
Workplace: OnsiteFull timeUSD 45,021 - 60,027 annuallyFunction: Field Service, Maintenance & Skilled TradesExperience: 1-2 yearsEducation: bachelorsSkills: ["Attention to detail","Organizational skills","Time management","Ability to prioritize","Ability to learn quickly"]

Maintain and troubleshoot telecom network equipment to ensure reliable service delivery. Own asset management processes, including shipping/receiving materials and replenishing consumables, while maintaining tools, test sets, and electronic equipment. Assist with installs, changes, provisioning, and testing across transport and IP/SONET/Ethernet layers, perform preventive maintenance on critical infrastructure, and document trouble tickets, inventory, and status updates. On-call 24x7 rotationally.

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FursaFursa
Lumen
Lumen
1 day ago

FIELD TECHNICIAN I

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Job Summary

Maintain and troubleshoot telecom network equipment to ensure reliable service delivery. Own asset management processes, including shipping/receiving materials and replenishing consumables, while maintaining tools, test sets, and electronic equipment. Assist with installs, changes, provisioning, and testing across transport and IP/SONET/Ethernet layers, perform preventive maintenance on critical infrastructure, and document trouble tickets, inventory, and status updates. On-call 24x7 rotationally.
Location: Dallas
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Entry level

Key Responsibilities

  • •Perform troubleshooting of network equipment, removing/replacing defective equipment, and isolating/restoring service with appropriate resources.
  • •Assist with installation/change/decommissioning and testing of transport and network layers (including DS0 through OC192 services) and Next Generation technologies (Edge Compute, Wavelength, fiber optic transport, Ethernet, SONET, IP).
  • •Maintain asset management: process deliveries and replenishment, coordinate shipping/receiving of company/customer materials, and keep tools/test sets and network equipment operational.
  • •Locate/mark/protect underground outside plant facilities using industry standard tools and document updates to installation records and trouble tickets.
  • •Conduct level 1 preventive maintenance and inspections on network and critical infrastructure equipment, including HVAC and high-voltage electrical systems, as well as DC power plants.

Pay and Benefits

Salary: USD 45,021 - 60,027 annually
Perks:Health InsuranceDentalVision401kGym MembershipEducation Program

Key Requirements

  • •High school diploma/GED or up to 2 years of relevant job experience, including 1+ years in network monitoring, installation, or maintenance/repair.
  • •Entry-level technician knowledge/experience in at least one discipline: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), or Outside Plant (fiber locating, OTDR, Mass Fusion Splicing).
  • •Knowledge of locating fiber optic cable, right-of-way, and as-builts.
  • •PC skills with Microsoft Windows and Office, and ability to quickly learn corporate databases.
  • •Valid driver’s license and ability to perform physical work (including lifting up to 50 lbs.) in all weather conditions, plus on-call 24x7 rotational standby call-outs and overtime as required.
Experience:1-2 years
Education:Bachelor's
Skills:Attention to detailOrganizational skillsTime managementAbility to prioritizeAbility to learn quickly
Licenses:Driver’s license
Tech Stack:Fiber optic transmission equipmentLightwave multiplexing equipmentAC powerDC powerDS0OC192DS1DS3SONETWavelengthEdge ComputeEthernetIP networkRoutersTCP/IPSS7OTDRMass Fusion SplicingRight-of-wayAs-builts

Company Brief

Lumen
Provides integrated communications, network, edge cloud, and security services to enterprise, government, and carrier customers, operating a global fiber network and delivering connectivity and managed IT solutions.
Industry: Telecommunications
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Monroe, United States
WebsiteLinkedIn