Technical Support Engineer II

Akamai Technologies
San Jose
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 5+ yearsSkills: ["Customer-oriented","Troubleshooting","Communication","On-call readiness","Problem-solving"]

Support Akamai’s enterprise customers by working cases end-to-end with a focus on network security and advanced cyber threats. Learn network security deeply, troubleshoot issues across products and platforms, and maintain high customer satisfaction. You’ll resolve support cases remotely (with on-call coverage that may include weekends/holidays) and provide occasional on-site support at San Jose, Costa Rica when needed.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Akamai Technologies
Akamai Technologies
2 days ago

Technical Support Engineer II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Support Akamai’s enterprise customers by working cases end-to-end with a focus on network security and advanced cyber threats. Learn network security deeply, troubleshoot issues across products and platforms, and maintain high customer satisfaction. You’ll resolve support cases remotely (with on-call coverage that may include weekends/holidays) and provide occasional on-site support at San Jose, Costa Rica when needed.
Location: San Jose
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Learn and build in-depth expertise in network security to support customers.
  • •Resolve customer support cases for worldwide enterprise customers.
  • •Maintain customer success and high customer satisfaction across interactions.
  • •Work remotely to support customers, with the ability to travel on-site when needed.
  • •Cover on-call shifts that may include weekends and select holidays.
Travel: Low travel

Key Requirements

  • •5+ years of experience in a similar technical support role and a Bachelor’s Degree or High School Diploma.
  • •Excellent spoken and written English.
  • •Solid technical skills, including Internet protocols such as DNS, HTTP, TCP/IP, and SSL.
  • •Knowledge in two of the three areas: Operating System (Linux, Windows), Networking, Virtualization.
  • •Previous experience with cybersecurity/firewall companies.
Experience:5+ yearsCybersecurityNetwork securityEnterprise support
Skills:Customer-orientedTroubleshootingCommunicationOn-call readinessProblem-solving
Languages:English
Tech Stack:DNSHTTPTCP/IPSSLLinuxWindowsNetworkingVirtualizationFirewallsNetwork security

Company Brief

Akamai Technologies
Provides a global content delivery network (CDN) and cloud services to improve web and application performance, security, and delivery for enterprises, media companies, and cloud providers.
Industry: Cloud Computing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cambridge, United States
Founded: 1998
WebsiteLinkedIn