Customer Success Manager - AMER

Camunda
Anywhere
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 6+ yearsSkills: ["Relationship building","Stakeholder management","Forecasting","Risk management","Communication"]

Own a portfolio of enterprise customers as their primary strategic partner from onboarding through renewal, aligning on goals, success measures, and an adoption roadmap that drives measurable business value. Manage account health, risks, and opportunities to retain and expand revenue in a recurring model. Lead structured customer conversations using usage and value signals, forecast outcomes, and collaborate cross-functionally to unblock customers and continuously improve the Customer Success practice.

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Camunda
Camunda
1 day ago

Customer Success Manager - AMER

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Job Summary

Own a portfolio of enterprise customers as their primary strategic partner from onboarding through renewal, aligning on goals, success measures, and an adoption roadmap that drives measurable business value. Manage account health, risks, and opportunities to retain and expand revenue in a recurring model. Lead structured customer conversations using usage and value signals, forecast outcomes, and collaborate cross-functionally to unblock customers and continuously improve the Customer Success practice.
Location: Anywhere
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Own a portfolio of enterprise customers and act as the primary strategic partner from onboarding through renewal.
  • •Drive retention and expansion by managing account health, risks, and opportunities with Sales and internal teams.
  • •Lead structured customer conversations to connect product capabilities to customer outcomes in business-friendly terms.
  • •Use data (usage, value, and health signals) to prioritize actions and make recommendations while forecasting outcomes.
  • •Project-manage cross-functional work with TAMs, Consulting, Product, and Support to unblock issues and keep programs moving forward.

Pay and Benefits

Equity and Bonus:Equity
Perks:Remote WorkHome OfficeLearning BudgetPensionLife InsuranceDisability Insurance

Key Requirements

  • •6+ years in Customer Success, Strategic Account Management, or customer-facing consulting in B2B software, ideally with enterprise customers.
  • •Ability and/or willingness to use the product as part of driving customer outcomes.
  • •Proven relationship and stakeholder management skills with senior and operational stakeholders across complex organizations.
  • •Experience supporting or owning renewals and expansion in a recurring revenue model, including forecasting and risk/opportunity assessment.
  • •Strong communication and facilitation skills for leading meetings, presenting recommendations, and aligning cross-functional collaborators in a remote-first environment.
Experience:6+ yearsB2B softwareEnterprise customersRecurring revenueFinancial servicesRegulated industries
Skills:Relationship buildingStakeholder managementForecastingRisk managementCommunication
Tech Stack:SalesforceGainsightCRM

Company Brief

Camunda
Provides an open-source and commercial platform for process orchestration and workflow automation, enabling enterprises to design, execute, and monitor business processes across people, systems, and AI agents.
Industry: SaaS
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series B
Headquarters: Berlin, Germany
Founded: 2008
Glassdoor
Glassdoor: 3.4
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