Service Line Manager

M42
Al Ain
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 7-10 yearsEducation: bachelorsSkills: ["People leadership","Mentoring","Performance management","Stakeholder engagement","Risk management"]

Lead service line operations for mental health/psychiatric care programs, ensuring smooth clinical coordination, patient flow, and patient experience. Oversee service line activities, remote patient monitoring implementation, clinical pathway development, performance improvement, and risk management. Provide people leadership through mentoring, performance management, succession planning, recruitment, and staff development, while driving strategic initiatives aligned to growth planning and EBITDA goals.

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FursaFursa
M42
M42
3 months ago

Service Line Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Lead service line operations for mental health/psychiatric care programs, ensuring smooth clinical coordination, patient flow, and patient experience. Oversee service line activities, remote patient monitoring implementation, clinical pathway development, performance improvement, and risk management. Provide people leadership through mentoring, performance management, succession planning, recruitment, and staff development, while driving strategic initiatives aligned to growth planning and EBITDA goals.
Location: Al Ain
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Ensure compliance with organizational policies, regulatory standards, and accreditation requirements.
  • •Oversee service line activities, including evidence-based practice, clinical pathway development, and performance improvement for remote monitoring and care programs.
  • •Improve systems, processes, reporting, and care coordination models to enhance patient experience and outcomes.
  • •Lead strategic initiatives, including growth planning, EBITDA development, stakeholder engagement, and alignment with organizational objectives.
  • •Provide people leadership (mentoring, performance management, succession planning, recruitment) and support clinical education, research, and staff development.

Key Requirements

  • •Bachelor’s degree in Nursing, with postgraduate qualifications in the operational field (Master’s preferred).
  • •Minimum 7–10 years post-graduate experience in a mental health or psychiatric care setting.
  • •Experience includes 3 years in people management and 3 years as a service manager relevant to mental health or psychiatric care.
  • •DOH license holder or eligibility letter.
  • •Demonstrated capability to support clinical education, evidence-based practice, and research activities.
Experience:7-10 yearsMental healthPsychiatric careLong-term carePost-acute rehabilitation
Education:Bachelor's
Skills:People leadershipMentoringPerformance managementStakeholder engagementRisk management
Licenses:DOH license
Languages:English
Tech Stack:Remote patient monitoringPrecision medicine

Company Brief

M42
M42 is a UAE-based venture studio and investment platform that builds and invests in technology startups, offering funding, product development, and go-to-market support to scale digital businesses across the MENA region.
Industry: Venture Capital
Headquarters: Dubai, United Arab Emirates
Website