IT Support Specialist

Amcor
France
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Multitasking","Interpersonal communication","Customer relations","Troubleshooting","Project leadership"]

Provide IT support and service delivery for Amcor sites, owning user support processes, IT asset management, and end-user training. Tackle L1/L2 workstation support and L3 support for servers and virtualization environments, including server patching and network support (LAN switches and wired/wireless access points). Document knowledge base procedures, use monitoring tools, and ensure alignment with global IT standards, security policies, and shared service standards.

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FursaFursa
Amcor
Amcor
1 day ago

IT Support Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Provide IT support and service delivery for Amcor sites, owning user support processes, IT asset management, and end-user training. Tackle L1/L2 workstation support and L3 support for servers and virtualization environments, including server patching and network support (LAN switches and wired/wireless access points). Document knowledge base procedures, use monitoring tools, and ensure alignment with global IT standards, security policies, and shared service standards.
Location: France
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Deliver IT services for one or multiple sites (up to a defined device ratio), maintaining user support processes and IT asset management.
  • •Provide L1/L2 end-user support for workstation deployment and support.
  • •Provide L3 technical support for server and virtualization environments, including patching and updates.
  • •Support network and infrastructure tasks, including setup/configuration of LAN switches and wired/wireless access points.
  • •Document procedures and manage asset/security related activities while ensuring alignment with global IT standards and security policies.

Key Requirements

  • •Technical education in computer science or equivalent experience/studies.
  • •Support (L1 and L2) for standard workstation deployment and support.
  • •Ability to provide (L3) support for server and virtualization environments.
  • •Good knowledge of configuring, managing, and troubleshooting Windows Server operating systems and server virtualization.
  • •Fluency in English communication (spoken, written) and strong troubleshooting, interpersonal, and communication skills.
Skills:MultitaskingInterpersonal communicationCustomer relationsTroubleshootingProject leadership
Certifications:ITIL Foundations
Languages:English
Tech Stack:Windows ServerCiscoITILServer virtualizationLAN switchesAccess pointsNetwork documentationMonitoring toolsNetworkPrintersLocal network equipmentServer patchingSoftware troubleshooting

Company Brief

Amcor
Global packaging company that designs and manufactures flexible and rigid packaging solutions for food, beverage, healthcare, personal care, and home care products. Focuses on improving product protection, shelf life, recyclability, and sustainability.
Industry: Printing & Packaging
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1860
WebsiteLinkedIn