1 year ago

Consumer Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Creative Support Specialist provides ticket-based creative and technical support to Runway's Free, Standard, Pro, and Unlimited users, combining AI-driven automation with expert problem-solving to deliver fast, accurate resolutions. You’ll analyze support trends, create self-service content, engage with communities, and triage escalations to Enterprise Enablement, enabling a scalable, high-quality customer experience.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide ticket-based creative and technical support for Free, Standard, Pro, and Unlimited plan customers
•Resolve customer inquiries with speed and accuracy
•Handle escalations from AI layer with expert problem-solving
•Analyze trends in our AI support escalations to optimize deflection and improve automated responses
•Create and maintain self-service content (help docs, videos, FAQs)

Pay and Benefits

Salary: USD 75,000 - 90,000 annually

Key Requirements

•1-3 years in customer support, operations, or related role
•Strong written communication skills (clear, empathetic, efficient)
•Quick learner with ability to master complex creative software
•Data-driven mindset for identifying patterns and opportunities
•Comfortable with high-volume ticket environments

Experience:1-3 yearsAIAutomationCreative softwareCustomer support

Skills:CommunicationEmpathyProblem-solvingData-drivenAdaptability

Languages:English

Tech Stack:AIAutomationCustomer support software

Company Brief

Runway ML

Provides generative AI tools and a creative platform for creators and studios to generate, edit, and collaborate on images, video, and other media using state-of-the-art machine learning models.

Industry: AI & Machine Learning

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: New York, United States

Founded: 2018

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Runway ML

1 year ago

Consumer Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide ticket-based creative and technical support for Free, Standard, Pro, and Unlimited plan customers
•Resolve customer inquiries with speed and accuracy
•Handle escalations from AI layer with expert problem-solving
•Analyze trends in our AI support escalations to optimize deflection and improve automated responses
•Create and maintain self-service content (help docs, videos, FAQs)

Pay and Benefits

Salary: USD 75,000 - 90,000 annually

Key Requirements

•1-3 years in customer support, operations, or related role
•Strong written communication skills (clear, empathetic, efficient)
•Quick learner with ability to master complex creative software
•Data-driven mindset for identifying patterns and opportunities
•Comfortable with high-volume ticket environments

Experience:1-3 yearsAIAutomationCreative softwareCustomer support

Skills:CommunicationEmpathyProblem-solvingData-drivenAdaptability

Languages:English

Tech Stack:AIAutomationCustomer support software

Company Brief

Runway ML

Provides generative AI tools and a creative platform for creators and studios to generate, edit, and collaborate on images, video, and other media using state-of-the-art machine learning models.

Industry: AI & Machine Learning

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: New York, United States

Founded: 2018

Website LinkedIn