Search Ads Operations Quality Assurance Specialist - English Market

TikTok
Kuala Lumpur
Workplace: OnsiteFull timeFunction: QA, Test & Release EngineeringEducation: bachelorsSkills: ["Analytical thinking","Problem-solving","Adaptability","Attention to detail","Stakeholder management"]

Drive quality and accuracy for search ads evaluation projects by performing daily QA inspections, audits, and error analysis. Partner with R&D, Product, and other stakeholders to keep guidelines current, optimize processes, and monitor evaluator quality scores. Localize guidelines and training plans, prepare project data and reports, and deliver training to new joiners. Handle escalations and occasional review of sensitive or explicit internet content.

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FursaFursa
TikTok
TikTok
10 hours ago

Search Ads Operations Quality Assurance Specialist - English Market

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live
Reposted: first listed 6 days ago

Job Summary

Drive quality and accuracy for search ads evaluation projects by performing daily QA inspections, audits, and error analysis. Partner with R&D, Product, and other stakeholders to keep guidelines current, optimize processes, and monitor evaluator quality scores. Localize guidelines and training plans, prepare project data and reports, and deliver training to new joiners. Handle escalations and occasional review of sensitive or explicit internet content.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: QA, Test & Release Engineering

Key Responsibilities

  • •Perform daily QA operational tasks including quality inspection, guideline/process optimization, queue assignment, and escalation handling for evaluation projects.
  • •Collaborate with stakeholders to stay updated on guideline developments and provide feedback on implementation and execution.
  • •Conduct daily audits on an internal system and deliver error analysis and feedback to stakeholders (R&D & Product Manager).
  • •Monitor evaluator quality scores, perform root cause analysis with the management team, and track project data, daily output, and quality scores.
  • •Localize guidelines and design training schedules, coordinate go-live readiness, and deliver process/product/guideline training to new joiners.

Key Requirements

  • •Bachelor's degree or equivalent education/experience.
  • •Work experience in search engines and social media platforms, with prior search-relevant business experience.
  • •Experience working cross-functionally with stakeholder management.
  • •Strong analytical skills, including data analytics, problem-solving, adaptability, and attention to detail.
  • •QA experience is an advantage.
Education:Bachelor's
Skills:Analytical thinkingProblem-solvingAdaptabilityAttention to detailStakeholder management
Languages:English

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn