Customer Service Representative I

World Fuel Services
United States
Workplace: OnsiteFull timeUSD 20 - 23.5 hourlyFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Communication","Relationship-building","Problem-solving","Attention to detail","Multitasking","Organizational skills","Customer-first mindset"]

Serve as the primary point of contact for customer inquiries via phone and email, delivering exceptional service while processing orders accurately and updating customer account information. You’ll identify customer needs, provide timely solutions, and coordinate with internal teams to resolve issues and support customer success. The role balances operational support (including truck inventory) with daily administrative tasks, requiring high accuracy in a fast-paced environment.

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World Fuel Services
World Fuel Services
1 day ago

Customer Service Representative I

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Serve as the primary point of contact for customer inquiries via phone and email, delivering exceptional service while processing orders accurately and updating customer account information. You’ll identify customer needs, provide timely solutions, and coordinate with internal teams to resolve issues and support customer success. The role balances operational support (including truck inventory) with daily administrative tasks, requiring high accuracy in a fast-paced environment.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Serve as the primary point of contact for customer inquiries via phone and email.
  • •Deliver exceptional customer service and build strong customer relationships.
  • •Process customer requests and orders accurately and efficiently.
  • •Update and maintain customer account information and identify customer needs to provide timely solutions.
  • •Coordinate with internal teams to resolve issues and support customer success, balancing priorities and operational tasks (including truck inventory).

Pay and Benefits

Salary: USD 20 - 23.5 hourly
Perks:Health InsuranceDentalVision401kPaid LeaveLearning Budget

Key Requirements

  • •At least 1 year of experience in a customer-facing or customer service role.
  • •Strong communication and relationship-building skills.
  • •Excellent problem-solving abilities with attention to detail.
  • •Ability to multitask and manage competing priorities while staying accurate.
  • •Comfortable using Microsoft Outlook, Word, and Excel.
Experience:1+ yearsCustomer service
Skills:CommunicationRelationship-buildingProblem-solvingAttention to detailMultitaskingOrganizational skillsCustomer-first mindset
Tech Stack:Microsoft OutlookMicrosoft WordMicrosoft ExcelSalesforceOracleMicrosoft Teams

Company Brief

World Fuel Services
World Kinect Corporation provides global fuel logistics, energy procurement, and related supply chain services to aviation, marine, and land transportation customers. The company helps businesses source, manage, and optimize fuel and energy needs worldwide.
Industry: Energy Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Miami, United States
Founded: 1984
WebsiteLinkedIn