Senior Enterprise Operations Engineer - Technical Productions Lead

Mastercard
United States
Workplace: OnsiteFull timeFunction: Manufacturing & Production OperationsEducation: bachelorsSkills: ["Communication","Project coordination","Stakeholder management","Cross-functional collaboration","Analytical thinking"]

Lead the technical planning and execution of Mastercard hybrid, virtual, and in-person events as part of the Technical Production Services team. Own event technology solutions end-to-end—planning, rehearsals, live production, and post-event improvements—while partnering with stakeholders and vendors. Configure, support, and troubleshoot AV systems, streaming technologies, collaboration tools, and IP-networked production environments. Maintain runbooks and documentation, monitor platform performance, and drive operational efficiencies.

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FursaFursa
Mastercard
Mastercard
2 months ago

Senior Enterprise Operations Engineer - Technical Productions Lead

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Source: Company careers pageValidated by: Fursa AI
Status: Live
Reposted: similar role first listed 4 months ago

Job Summary

Lead the technical planning and execution of Mastercard hybrid, virtual, and in-person events as part of the Technical Production Services team. Own event technology solutions end-to-end—planning, rehearsals, live production, and post-event improvements—while partnering with stakeholders and vendors. Configure, support, and troubleshoot AV systems, streaming technologies, collaboration tools, and IP-networked production environments. Maintain runbooks and documentation, monitor platform performance, and drive operational efficiencies.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Manufacturing & Production Operations
Seniority: Mid level

Key Responsibilities

  • •Lead the technical planning and execution of hybrid, virtual, and in-person events.
  • •Partner with stakeholders and vendors to deliver reliable event technology solutions.
  • •Provide AV systems, streaming, collaboration, and video production expertise during planning through live production.
  • •Configure, support, and troubleshoot production technologies, collaboration tools, and network-connected AV systems.
  • •Maintain documentation and runbooks, monitor event platform performance, and resolve technical issues; support incident tracking and continuous improvement.
Travel: High travel

Pay and Benefits

Perks:Health InsuranceDentalVisionPaid Leave401kFlexible SpendingGym Membership

Key Requirements

  • •Bachelor's degree, relevant certifications, or equivalent practical experience.
  • •Experience supporting event production, broadcast technologies, collaboration platforms, or technical operations.
  • •Strong knowledge of AV systems, streaming technologies, and event production workflows.
  • •Proficiency with Zoom, Microsoft Teams, Vimeo, vMix, TriCaster, Barco Event Master, NDI, Visio, and Adobe Creative Suite.
  • •Ability to troubleshoot issues across hardware, software, networking, and production environments.
Experience:Event productionBroadcast technologiesCollaboration platformsTechnical operations
Education:Bachelor's
Skills:CommunicationProject coordinationStakeholder managementCross-functional collaborationAnalytical thinking
Tech Stack:ZoomMicrosoft TeamsVimeoVMixTriCasterBarco Event MasterNDIVisioAdobe Creative SuiteIP networkingSIPH.323H.264

Company Brief

Mastercard
Mastercard is a global payments and technology company that processes transactions, provides fraud prevention and data services, and builds payment infrastructure for consumers, businesses, merchants and governments across 200+ countries.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Purchase, New York, United States
Founded: 1966
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