Service Center Senior Analyst

AutoTrader.com
Atlanta, Orlando
Workplace: HybridFull timeUSD 74,000 - 111,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 4+ yearsEducation: bachelorsSkills: ["Communication","Facilitation","Consultation","Relationship management","Continuous learning"]

Own operational and performance reporting for the Employee Service Center, turning case, service, and payroll data into decision-ready insights. Build and migrate automated dashboards and recurring reporting using Workday, UKG, Excel, and ServiceNow, ensuring data accuracy and governance. Partner with Payroll, HR, Compliance, IT, and Automation/AI teams to identify AI deflection and process automation opportunities, and serve as the primary contact for leadership and audit/compliance reporting requests.

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FursaFursa
AutoTrader.com
AutoTrader.com
1 day ago

Service Center Senior Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Own operational and performance reporting for the Employee Service Center, turning case, service, and payroll data into decision-ready insights. Build and migrate automated dashboards and recurring reporting using Workday, UKG, Excel, and ServiceNow, ensuring data accuracy and governance. Partner with Payroll, HR, Compliance, IT, and Automation/AI teams to identify AI deflection and process automation opportunities, and serve as the primary contact for leadership and audit/compliance reporting requests.
Location: Atlanta, Orlando
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Develop, maintain, and analyze payroll operational dashboards, metrics, and reports using Workday, UKG, Excel, and other tools.
  • •Own ESC-wide operational reporting and dashboards across functional areas, including migrating legacy manual processes into automated workflows in ServiceNow.
  • •Ensure data governance for ESC ServiceNow structures and participate in ServiceNow UAT while supporting audit/compliance reporting needs.
  • •Identify AI deflection and automation opportunities by monitoring trends in high-volume or rule-based work and packaging findings for leadership.
  • •Translate initiative outputs into actionable insights for both front-line teams and People Solutions leadership, supporting ad hoc leadership requests.
Travel: Low travel

Pay and Benefits

Salary: USD 74,000 - 111,000 annually
Perks:Health InsuranceDentalVision401kPaid HolidaysParental LeavePaid Leave

Key Requirements

  • •Bachelor’s degree in a related field and 4 years’ experience in analytics, data analysis, or a related discipline in a fast-paced, data-driven environment (or an equivalent combination such as master’s/2 years, PhD/up to 1 year, or 8 years).
  • •Use ETL tools such as Alteryx or Informatica and data visualization tools such as Tableau or Power BI.
  • •Ability to work with generative AI tools and prompt engineering concepts to improve reporting, automation, and decision support.
  • •Strong understanding of confidentiality, data privacy, and information security, with experience validating data and conducting pre- and post-processing audits.
  • •Experience building relationships with internal customers and cross-functional partners and communicating complex insights in a clear, actionable way.
Experience:4+ years
Education:Bachelor's
Skills:CommunicationFacilitationConsultationRelationship managementContinuous learning
Tech Stack:WorkdayUKGExcelServiceNowAlteryxInformaticaTableauPower BIETLCopilot AgentCopilotGenerative AIPrompt engineeringGenesys Cloud Contact Center TelephonyOracleAbsence Tracker

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AutoTrader.com
Operates a leading online marketplace for buying and selling new and used vehicles, connecting consumers, dealers, and automotive service providers with vehicle listings, pricing tools, reviews, and financing resources.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Atlanta, United States
Founded: 1997
WebsiteLinkedIn