Customer Service Representatives - Tysons, VA

Sutherland
United States
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Problem-solving","Multi-tasking"]

Support a public utility client as a Customer Service/Emergency Services Representative, working shifts for 24/7 coverage. You’ll handle customer interactions using company systems, apply excellent verbal and written communication, and solve problems while meeting performance goals. The role provides equipment for at-home work and balances 2 days work-from-home with 3 days onsite at the Tysons Corner Center location, with full-time availability and weekend coverage required.

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FursaFursa
Sutherland
Sutherland
1 day ago

Customer Service Representatives - Tysons, VA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Support a public utility client as a Customer Service/Emergency Services Representative, working shifts for 24/7 coverage. You’ll handle customer interactions using company systems, apply excellent verbal and written communication, and solve problems while meeting performance goals. The role provides equipment for at-home work and balances 2 days work-from-home with 3 days onsite at the Tysons Corner Center location, with full-time availability and weekend coverage required.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Support a public utility client’s customers as part of 24/7 coverage.
  • •Provide customer service and emergency services support through established channels and systems.
  • •Resolve customer issues while meeting goals and performance expectations.
  • •Work required shifts with full availability, including weekend coverage.
  • •Maintain a suitable at-home setup for remote days (internet and a quiet, secure work environment).

Pay and Benefits

Salary: USD 20.5 hourly
Perks:Health InsuranceDentalVisionPaid Leave

Key Requirements

  • •High school diploma or equivalent.
  • •Excellent verbal and written communication skills.
  • •Full-time availability to work various shifts, including at least one weekend day.
  • •Familiarity with Microsoft Office.
  • •Experience in customer service with strong multi-tasking skills.
Education:High School
Skills:CommunicationProblem-solvingMulti-tasking
Languages:English
Tech Stack:Microsoft Office

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor