Customer Operations Representative

Phoenix Group
United Kingdom
Workplace: HybridContractGBP 25,878+ annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Attention to detail","Multitasking","Customer service","Adaptability","Learning"]

Handle and resolve customer telephony and email queries accurately and effectively, using both inbound and outbound contact to provide the right level of support. Build customer relationships by understanding customer and intermediary needs, performing required security checks, and identifying potential issues. Tailor your approach to individual circumstances and correct, escalate, or resolve problems to ensure a high-quality customer experience.

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Phoenix Group
Phoenix Group
2 days ago

Customer Operations Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Handle and resolve customer telephony and email queries accurately and effectively, using both inbound and outbound contact to provide the right level of support. Build customer relationships by understanding customer and intermediary needs, performing required security checks, and identifying potential issues. Tailor your approach to individual circumstances and correct, escalate, or resolve problems to ensure a high-quality customer experience.
Location: United Kingdom
Workplace: Hybrid
Employment Type: Contract · 6 months
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Resolve customer telephony and email queries accurately and effectively to deliver a great customer experience.
  • •Make inbound and outbound contact with customers and provide extra support when needed.
  • •Develop customer relationships by understanding customer and intermediary needs and delivering the right outcomes.
  • •Perform required customer security checks and ensure they are completed correctly.
  • •Identify potential problems and take suitable action to correct, or escalate issues as needed.

Pay and Benefits

Salary: GBP 25,878 annually
Perks:Health InsuranceAnnual LeavePensionLife AssuranceIncome ProtectionVolunteering Days

Key Requirements

  • •Excellent communication skills with strong attention to detail and the ability to multitask.
  • •A passion for customer service and a commitment to deliver on promises for customers.
  • •Computer literacy and willingness to learn new systems and technologies.
  • •Previous experience working in a customer telephony role (ideally).
  • •Ability to manage customer security checks accurately as part of resolving queries.
Skills:CommunicationAttention to detailMultitaskingCustomer serviceAdaptabilityLearning

Company Brief

Phoenix Group
A UK long-term savings and retirement business operating brands including Standard Life, SunLife, Phoenix Life and ReAssure, managing pensions, annuities and wealth solutions with c.12 million customers and large assets under administration.
Industry: Wealth Management
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1782
Glassdoor
Glassdoor: 3.8
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