1 month ago

Mgr, Enhanced Services

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Lead a global Enhanced Services team within F5's Support organization, ensuring consistent delivery across regions, handling high-profile customer incidents, and driving process improvements. Manage Service Delivery Managers, oversee performance evaluations, PTO, and hiring, while aligning with F5's Quality Management System. Focus on customer satisfaction, cross-team collaboration, and scalable service offerings in a matrix environment.

Location: Singapore

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Lead the Global Enhanced Services Team and act as escalation point to resolve high-profile customer issues
•Supervise exempt and nonexempt staff, including performance evaluations, PTO approvals, training, and interviewing candidates
•Collaborate with other leaders inside and outside F5 to obtain cooperation and solutions for customers
•Coordinate internal and external communication to manage customer interactions and direct issues to resolution
•Ensure high customer satisfaction by aligning team efforts with F5’s Quality Management System and drive process/infrastructure improvements

Key Requirements

•7 years management experience in a technical support role
•BA/BS or equivalent
•Experience in a technical support role a plus
•Proven ability to manage and develop employees in technical and customer-facing environments
•Strong focus on customer satisfaction and executive communication

Experience:7+ yearsEnterpriseSupportCustomer service

Education:Bachelor's

Skills:LeadershipCommunicationCustomer focusProblem-solving

Company Brief

Provides application delivery networking, load balancing, and security solutions for on-premises and cloud environments, helping organizations optimize, secure, and scale applications and APIs across multi-cloud infrastructures.

Industry: Networking Equipment

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Seattle, United States

Founded: 1996

Glassdoor: 3.8

Website LinkedIn

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