Care Navigator (Remote)

Sailor Health
Canada
Workplace: RemoteFull timeCAD 40,000 - 50,000 annuallyFunction: Customer Support (Service Desk)Skills: ["Empathy","Active listening","Communication","Organization","Detail-oriented"]

Serve as the first point of contact for patients and their families, guiding older adults through the intake process with warmth, clarity, and professionalism. Coordinate care by helping match individuals with the right therapist and ensuring they feel supported at every step. You’ll combine empathy with organized execution while working in a remote-first, mission-driven team that supports mental health care access.

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FursaFursa
Sailor Health
Sailor Health
4 days ago

Care Navigator (Remote)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Serve as the first point of contact for patients and their families, guiding older adults through the intake process with warmth, clarity, and professionalism. Coordinate care by helping match individuals with the right therapist and ensuring they feel supported at every step. You’ll combine empathy with organized execution while working in a remote-first, mission-driven team that supports mental health care access.
Location: Canada
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Be the first voice patients or their family hear when reaching out to Sailor Health.
  • •Guide older adults and caregivers through the intake process with warmth, clarity, and professionalism.
  • •Coordinate care by helping patients move through the journey into therapy.
  • •Match patients with the right therapist and help them feel confident and understood.
  • •Provide emotional guidance and ensure patients feel supported at every step.

Pay and Benefits

Salary: CAD 40,000 - 50,000 annually
Perks:Remote Work

Key Requirements

  • •Empathetic, clear communicator who listens actively and handles difficult conversations with kindness.
  • •Highly organized and detail-oriented, able to manage multiple patients at different stages without missing steps.
  • •Tech-comfortable and able to learn tools such as Google Workspace, EHR platforms (e.g., Healthie), and CRMs like HubSpot.
  • •Interest in mental health and improving healthcare access for older adults.
  • •Experience in healthcare, customer service, or administrative support is welcome, but not required.
Experience:HealthcareMental health
Skills:EmpathyActive listeningCommunicationOrganizationDetail-oriented
Tech Stack:Google WorkspaceEHRHealthieHubSpot

Company Brief

Sailor Health
Sailor Health is a digital health company delivering virtual healthcare services and care management solutions, focused on improving patient access, coordination, and outcomes through telemedicine and integrated care programs.
Industry: HealthTech
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